Broomwood Health Centre - Ratings and reviews
Reviews
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Review titled Appalling
Rated 1 star out of 5
by Lisa Tantardini - Posted on 30 April 2024
You can never get through on the telephone. I have been left without any medication as I was due for a medication review and this surgery relies on the chemist to tell them! This is not acceptable when they have processes to set up text invites as and when a patient needs to be seen. The staff you do manage to speak to sound fed up and generally unhelpful and not friendly. If I had a choice I wouldn't be registered here
Visited April 2024
Broomwood Health Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Today, I tried to contact them to make an appointment. You used to be able to phone up! You used to be able to book online! Then they introduced that ridiculously complex eConsult that ask a million irrelevant questions then tells you to go to A&E or call 999! Now I can't even fill one of those in; it says "Your practice isn’t accepting online requests right now"
Visited March 2024
Review titled Broomwood Health Centre
Replied on 20 March 2024
Dear patient, I am sorry that your experience today to book an appointment with a doctor has been unsatisfactory. Unfortunately, due to Medical Staff sickness we have had to close our eConsults as we have reached capacity and only have limited appointment availability. Our practice is a 'Total Triage' Practice and all appointments are booked via eConsult. Once an eConsult is submitted it is triaged on the day by a clinician and an appropriate appointment is then booked by the receptionist or a link will be sent to you directly to book an appointment Once again I am very sorry for any inconvenience this may have caused you. Mrs Kirk Practice Manager
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Review titled Life saving intervention, with compassion and empathy.
Rated 5 stars out of 5
by Clare - Posted on 11 March 2024
Being discharged from hospital with an unfit, unsafe discharge. I was left feeling traumatised and unsafe. Broomwood acted quickly, to ensure my medical care was addressed promptly. Not only was I given the medical care needed. The whole team treated me with dignity, empathy and compassion. Every thing Broomwood has done, has been in my best interest, to ensure my safety. I can honestly say they have gone above and beyond. I am greatful to the whole team at Broomwood.
Visited February 2024
Review titled Broomwood Health Centre
Replied on 20 March 2024
Dear Clare, Thank you for your lovely feedback. I am really pleased that we were able to help and support you through a difficult and stressful time. The staff and clinicians at Broomwood strive to give all of our patients the best possible care at all times even though the NHS and GPS are under extreme pressures. Thank you for your feedback, it is much appreciated Mrs Kirk Practice Manager
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Review titled Nit getting an urgent appointment
Rated 1 star out of 5
by Mrs. Gloria Ison - Posted on 11 February 2024
After completing an e.consult I was advised that I needed to see a doctor.??? I was in extreme pain and just wanted to see a doctor. I was replied to via my mobile and I was instructed to go to A & E As I was in pain I really did not want to wait hours and hours I A & E. I was told that the doctors could not help me. I went to A & E and after 4 hours was seen by a doctor who advised some test. Urine, chest x ray, urine and test. All tests were unremarkable. I though I may have a kidney stone but that was ruled out and was told I must have pulled a muscle. I new I had not pulled a muscle. When looking at pain on left side of back and waist. Shingles was on the list. I'm extremely angry that I could not see a doctor on that day Monday 5th February 2024 . I would like the woman who instructed me to go to A & E to listen to her patients request and possible have more training. I did have shingles. If she had let me see a doctor he probably would have diagnosed shingles and I would have been prescribed Antiviral tablets within 72 hours which is recommended. I was at A & E for 6 1/2 hours in great pain listening to people crying, arguing, complaints and a drunk man took his trousers and pants down and urinated in front of 50 people. Please tell me please, if you are sending your patients to A &E and to their local pharmacists. What on earth are you actually doing. I would like to know what the name is of the woman who instructed me to go to A & E so I can avoid any contact with her in future. Please reply .
Visited February 2024
Review titled Broomwood Health Centre
Replied on 20 March 2024
Dear Mrs Ison, Thank you for you feedback. I have passed your concerns to our complaints officer who will respond to you directly. Mrs Kirk Practice Manager
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Review titled confused
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
having been sent a text message to book a health review which must be done within the next 7 days otherwise the link will not work, I got straight to it! However it seems there are no appointments and to contact the surgery. after many hours of trying via the phone I decided to pay a personal visit only to be told again there are no appointments. Further to this I submitted a prescription request three days early for it to be rejected. had to wait until due date when I resubmitted. still waiting two days later for it to be authorised which will then take another day or two to get to the chemist. Really Broomwood?????
Visited January 2024
Review titled Broomwood Health Centre
Replied on 19 January 2024
Dear Patient, I am very sorry to hear of your experience, but I would be grateful if you could contact me to discuss this further so that I can investigate your concerns. Practice Manager
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Review titled Good Practice
Rated 4 stars out of 5
by Vivien Lee - Posted on 05 March 2024
One of the members of staff on the Admin side has been exceptionally helpful during a very difficult situation and I am very grateful to her.
Visited January 2024
Review titled Broomwood Health Centre
Replied on 20 March 2024
Dear Miss Lee, Thank you for your lovely feedback. I am pleased that your experience at our surgery was satisfactory. Your feedback is much appreciated Mrs Kirk Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
They make appointments over the phone then forget to record them, so you turn up to find they've no record of the appointment. They're always late. They're inconsistent when recording results, they don't listen and I've never seen an actual doctor, they employ non-medical qualified staff with little or no understanding of the health issues. They're quite good at telling you to take over the counter painkillers.
Visited September 2023
Review titled Broomwood Health Centre
Replied on 19 January 2024
Dear Patient, I am very sorry to hear of your experience, but I would be grateful if you could contact me to discuss this further so that I can investigate your concerns. Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
On hold for 24 minutes and 16 seconds listening to a recorded message on a loop. Finally answered and was cut off after giving the requested date of birth. I appreciate that the lines may be busy and that some calls take longer but to then cut off the call is extremely poor. Thank goodness I was not trying to get through for urgent advice.
Visited June 2023
Review titled Broomwood Health Centre
Replied on 19 January 2024
Dear patient, I am very sorry to hear of your experience, and please accept my apologies. I'm not sure why the telephone got cut off and I agree this must have been very frustrating. Please accept my apologies for any distress this may have caused you. If you would like to discuss this further please do not hesitate to contact me. Practice Manager
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Review titled Disgusting service
Rated 1 star out of 5
by Lynn Elliott - Posted on 31 January 2023
My daughter got very ill with post traumatic stress disorder . Tried to get her an appointment. Only could give me one in three weeks time. I was desperate sat in urgent care Queen Mary’s for six hours. Then the pru the next day for another six hours. Eventually got the help I needed. My daughter is special needs. I have requested her medical records two weeks ago. Phoned up this evening to be told it takes 28 days and they are behind at the moment could be longer . I have been with this surgery for 40 years. Whatever has happened to them . Looking for another surgery now cause I cannot believe the service they are offering. Absolute rubbish
Visited December 2022
Broomwood Health Centre has not yet replied.
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Review titled Refusing to see my 4 year old daughter
Rated 1 star out of 5
by Lucy Price - Posted on 09 December 2022
Have been attempting to get a diagnosis for my daughter who has scarlet fever symptoms! Keep getting fobbed off by GP and have had to get a private video call consultation in order to get my daughter treatment where she was prescribed penicillin, I was also advised by the private consultant that my daughter needs a physical examination by the GP so that she can be properly diagnosed. I told the GP this and was told that the private consultant shouldn't have said that and still refused my daughter an appointment! (At least the private consultant has taken my concerns seriously!) My daughter needs a diagnosis, also if this is scarlet fever you have a responsibility to inform the school and the appropriate authorities! Have filled out yet another e-consult form today, but no surprises have heard nothing. I understand that you are busy but you should actually listen to your patience concerns when you do speak to them, that way less time will be wasted and you might actually see some patients instead of wasting time on the phone telling that that you won't see them. I have spent 20 minutes over 2 phonecalls speaking to the GP that is the equivalent of 2 face to face consultations! And still no diagnosis! What a compete waste of everyone's time!
Visited December 2022
Broomwood Health Centre has not yet replied.