Bridge Street Medical Centre - Ratings and reviews
Reviews
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Review titled Wonderful service, thank you
Rated 5 stars out of 5
by Antonia Robertson - Posted on 22 April 2024
My request for an emergency repeat prescription was dealt with in under 10 minutes and I was able to collect it within the hour. I’m so grateful for this outstanding service.
Visited April 2024
Bridge Street Medical Centre has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Otja - Posted on 22 March 2024
It’s was great and helpful I can’t wait to to get started with them. They are very close to where I live it’s just in walking distance. The form was short to fill in and very professional.
Visited March 2024
Bridge Street Medical Centre has not yet replied.
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Review titled Great care
Rated 4 stars out of 5
by Sue Fenton - Posted on 03 May 2023
Thank you for great care from both admin and medical staff. My appointment went very well, with all queries dealt with straight away with kindness and efficiency. Many thanks.
Visited May 2023
Bridge Street Medical Centre has not yet replied.
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Review titled Wonderful team at this practice
Rated 5 stars out of 5
by K S - Posted on 28 April 2023
It’s not often I leave reviews but I had such a positive experience with this GP surgery this morning, I felt I ought to share. I’ve had my fair share of negative experiences with GPs in the past, that left me feeling unheard, patronised and unsupported. Today was the complete opposite! Helpful reception team and a lovely GP who asked lots of questions, didn’t make me feel like I was being rushed and actually gave me options. I left feeling like I wanted to hug them all! Such a refreshing experience! Thank you.
Visited April 2023
Bridge Street Medical Centre has not yet replied.
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Review titled Mostly positive experience except for one rude receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
I had so far positive experiences in this practice, medical staff seem caring and helpful especially the nurses, however I had quite an unpleasant experience with a receptionist and I worry about breaches of privacy. The receptionist in question seemed to pretend not understanding me. They made me repeat my personal details few times and loudly for anyone there to hear, then in a rude way asked me why I wanted to book a face to face appointment with the GP, and I had to repeat twice and loudly again so everyone there could hear my health issue, it was embarrassing. I find it an appalling breech of privacy and obviously complaint to they, but they ignored me. They was very unhelpful in any way possible and even questioned my request until I pointed out it was requested by an NHS service, and only when they checked on the computer they finally agreed to look for dates to book my appointment. I couldn't help but wonder if this receptionist was showing a xenophobic attitude against my slight continental accent ( I've been living in this country for more than two decades). In any case the practice should provide more privacy at the reception and I don't understand why a patient should tell a receptionist about private health issues, isn't it a breach of privacy and a form of personal abuse?
Visited April 2023
Bridge Street Medical Centre has not yet replied.
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Review titled Wonderful medical centre and especially wonderful staff!
Rated 5 stars out of 5
by Martha Wall - Posted on 10 February 2023
Today, in some pain from an infected wound, I turned up without an appointment at the Bridge Street Medical Centre, asking if I could be seen. All time slots for both doctors and nurse practitioners were filled, and I was offered a phone consultation, but seeing my obvious distress, the two women on the appointment desk made every effort to accommodate me. After several minutes of searching they told me that a doctor would slip me in. Not only did that happen so that I had a real consultation, but an appointment with a nurse practitioner was also set up to cleanse and dress my wound. I cannot praise every one I dealt with at this clinic too highly. They all exemplify the best in medical treatment--treating patients with patience and compassion, and making effort on their behalf.
Visited February 2023
Bridge Street Medical Centre has not yet replied.
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Review titled Wonderful practice
Rated 5 stars out of 5
by Linda - Posted on 06 October 2022
Wonderful practice, incredibly efficient staff and GPs. Excellent, efficient receptionist. I am very lucky to be a patient here.
Visited October 2022
Bridge Street Medical Centre has not yet replied.
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Review titled Excellent help at reception
Rated 4 stars out of 5
by D. Bennett - Posted on 09 June 2022
The receptionist who helped me today was wonderful. She sorted out my prescription, booked a blood test, explained my bp monitoring and gave me contact numbers for a clinic at Addenbrookes. She was kind, helpful and efficient. Thank you.
Visited June 2022
Review titled Bridge Street Medical Centre
Replied on 10 June 2022
Thank you for taking the time to give us this positive feedback, which will be passed on to our staff.