Bradshaw Medical Centre - Ratings and reviews
Reviews
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Review titled Horrendous place
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
Asked for telephone appointment for got one for 3.15 never phoned me day after ask for another appointment as they failed me to be told 5th of February when my matter is urgent still failed me what a failure of a doctors receptionist are very very bad
Visited January 2024
Bradshaw Medical Centre has not yet replied.
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Review titled Absolutely terrible practice
Rated 1 star out of 5
by Malc Tomlinson - Posted on 22 December 2022
Tried to make an appointment was told they are not taking more for now or foreseeable future tried to phone they weren’t answering called into surgery no one answering phones
Visited December 2022
Bradshaw Medical Centre has not yet replied.
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Review titled Happy with the service so far
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2022
Had to use online service for myself and my son this week. Was contacted within ten minutes. I had just transferred my son to the gp. He has asd, when I spoke to the gp he was extremely understanding and provided medication for his symptoms straight away. His previous doctor wanted to send him for test which dosnt go down very well. So I was really happy that the doctor listened and understood.
Visited September 2022
Bradshaw Medical Centre has not yet replied.
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Review titled Unable to contact
Rated 1 star out of 5
by david - Posted on 22 August 2022
Phones are switched off after 9:30am, only open again at 1pm. Then it is impossible to get an afternoon appointment. I only need a statement of fitness to return to work.
Visited August 2022
Review titled Bradshaw Medical Centre
Replied on 24 August 2022
Dear David Thank you for your feedback. I'm sorry you've had trouble contacting the practice by telephone. Our telephones haven't been switched off at all. We have been extremely busy; this morning we have 5 receptionists answering telephone calls. Our telephone system only holds 5 people in the queue at any one time so anyone calling when there are already 5 people waiting gets an engaged tone. I assume this is what has happened to you. The AskmyGP service is open from 8am until 10am Mon - Fri except for Wednesday when it's open 8am until 9am. You can submit a request for a fit note using AskmyGP. We are aware that patients are having difficulty contacting the practice at present; we are working on a different way of handling AskmyGP requests but progress getting the system set up is very slow - - because of the demand we have at present. We have 2 staff on holiday this week and 2 staff on sick leave - it's very difficult to spare the staff to plan and implement a new system when we are so busy as we usually use an 'all hands on deck' approach when demand is high. I'm sorry, I cannot give you more reassurance that access will improve soon, I can only say that we are trying our very best and will continue to do so until we have a more improved system in place. If you still need your fit note, you could submit the request tomorrow morning between 8am and 10am using AskmyGP - if you are unsure how to use AskmyGP you could e-mail me on esther.jackson@nhs.net and I will help you. I hope this helps. Esther Jackson Training Manager