Bradley Stoke Surgery - Ratings and reviews
Reviews
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Review titled no care or concern
by Anonymous - Posted on 04 April 2024
I reached out to my doctor, at a time of extreme distress. For some assistance with my mental health in the form of extra medication to get me through the next few weeks. I manage with my issues my self and have coping mechanism's so do not bother the doctor. I spoke to a mental health worker, who then spoke to the doctor who refused my request. The doctor did not even call to explain or offer any other support.
Visited April 2024
Bradley Stoke Surgery has not yet replied.
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Review titled Kilnik service appalling
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
So what is going on with doctors surgeries these days Everything is now patient initiated which is just crazy your told go away, do said exercise or blood pressure readings and come back in two weeks Two weeks go by and unless you get on klink service by 8am you can never get an appointment, you ring reception they tell you why it gets closed but that's doesn't get anyone an appointment, not everyone can get on the service at certain times so you can never have an appointment Gonsaid they would get admin to look at something for me and be in contact two weeks on still no contact and you can't get to talk to anyone with out using their online kilinik service. Backs wards in going forwards Go back to the old ways ring your GP book an appointment, follow up appointments should be booked by the GP but again they are told they can't do this you the patient has to book it. Mind blown
Visited March 2024
Bradley Stoke Surgery has not yet replied.
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Review titled Declining service
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
I feel inclined to leave a review today as twice now I have had blood tests and no one has contacted me when there was concerned recorded In December 23 the test showed I was anaemic and unbeknown to me a prescription was sent to my pharmacy for iron tablets I visited the GP again in February and while planning further tests I told him I had tests done in December and he looked it up and informed me of the anaemia but wanted to do more tests I went to collect my chronic meds at the pharmacy and found out there were iron tablets prescribed in December for me to collect I rang today the GP as I have not heard anything about the February tests and reception told me there was a note on there for me to book a review appointment with the Doctor to discuss the results Again no one had called me to let me know In the past my experience with the practice was that they would call you if any problems with your tests but now no one bothers even to let you know they prescribed you medication following blood tests I am extremely disappointed
Visited December 2023
Bradley Stoke Surgery has not yet replied.
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Review titled klinik system not fit for purpose
Rated 1 star out of 5
by Brenda Rendell - Posted on 31 October 2023
I had a message early October to book medication review. I have tried numerous times to make an appointment via Klinik but its always offline. I tried last Monday and it was offline until Wednesday, I did not try for the rest of the weeek. I tried yesterday, again offline, said it would be back on this morning. Just tried now offline until tomorrow. Try phoning and told can only make appointments online. This surgery does not want to see patients, they make it impossible to make an appointment.
Visited October 2023
Bradley Stoke Surgery has not yet replied.
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Review titled Non availability
Rated 3 stars out of 5
by Gwyn - Posted on 27 September 2023
My wife has received knee surgery in the past 2 weeks and has been told to arrange for the clips to be removed. She went on line and booked an appointment, but found she had to attend hospital for a physio review on the same day at the same time as given by the text message received. It would have been nice to have received a phone call from the nurse concerned so that arrangements could have been altered. But no had to fill in another form to rearrange the appointment. However for the past 4 working days the online system has closed at approximately 1010am until the following day. How can a patient get to organise appointments if the system is not available.
Visited September 2023
Bradley Stoke Surgery has not yet replied.
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Review titled Poor patient support
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
This surgery is no longer focused on delivering the best patient care. It has introduced a Klinik system which is mainly offline making it impossible to book an appointment or seek help for a health problem. Their answerphone message asks patients to use the online system to reduce call volumes, however the Klinik system isn’t available most of the time. The surgery operational set up is inefficient so rather than solve issues for patients and being proactive in keeping them informed, patients are forced to ring back in to chase for test results, referrals to specialists, follow up support as the clinician has not solved the issue first time round. It’s a mess
Visited August 2023
Bradley Stoke Surgery has not yet replied.
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Review titled Smooth and comfortable
Rated 5 stars out of 5
by Greg B - Posted on 23 August 2023
I felt inclined to write a review after seeing some poor ones - I arranged an appointment via the online form which was clear, intuitive, and asked a number of pre-screening questions. When the doctor called me, they had clearly taken notice of my answers to these and was already informed of my query. I was able to book in for a blood test the same day, which again was an easy process. When I went for the blood test I was extremely nervous and the nurse was kind, patient and reassuring - it was a quick and comfortable process and the nurse was great throughout. There was a slight delay between the booking of my other appointment and the text I received to confirm it, but considering I had booked, completed and attended all within 4 hours I understand the technical nuances that the automatic notification system might have. I don’t have much experience with GP surgeries, but this was a very positive one and far better than stories I have heard about other surgeries around the country from others. Thanks all at Bradley Stoke Surgery!
Visited August 2023
Review titled Bradley Stoke Surgery
Replied on 24 August 2023
Dear Greg, Thank you for your review, which was very welcome. I am very glad that you found the Klinik online system clear, as it has been designed to be. It is also good to hear that your medical needs were addressed in good time and that the nurse was attentive when you visited the Surgery. I will ensure that the Team are aware of your review and know that their efforts have recognised by you. Thank you - regards Carl West Business Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
Awful practice, it was difficult enough to get an appointment before the new Klinik system arrived, you are now lucky if you have a phone call, as of now I have been waiting over 5hours for someone to phone me back , I have phoned twice and spoken to the receptionist, who has said they still have a backlog of this morning calls , it is now 5.30pm. So frustrating and being 78 years of age, I cannot believe that this surgery is so appalling.
Visited August 2023
Review titled Bradley Stoke Surgery
Replied on 21 August 2023
Dear Anonymous, Thank you for your review; however, I cannot investigate why you were not contacted unless you contact me. I can then investigate and provide you with an explanation; it would also prevent such occurrences happening again to other patients. Nevertheless, it is possible that a patient could wait for over 5 hours before contact is made. For example if a patient inputs a Klinik request at midday, this request would most likely be put onto a clinician's afternoon surgery. It could also be actioned towards the later part of that surgery, which finishes at 6.30pm. You can be assured that contact will be made and whilst we have 48 hours to respond to an acute request for assistance, the Practice in reality does that the same day the request has been made. Routine requests for help can take-up to 2 weeks, for example for a routine follow-up appointment or a medication review, but again in reality much sooner. I hope the above explanation suffices, unless you wish to contact me so that I can properly investigate. Regards Carl West Business Manager
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
I think the new klinik system is not fit for purpose. You are asked to fill a form which seems to ask too many things and then there is no response…you are made to wait in limbo while the clock runs out during the day. Then you must wait for 111. Shouldn’t you have some system to show where your request is in the queue so people have some idea that someone cares. At least in the old system, we knew straight away whether we would get an appointment or not. Please improve before its too late
Visited August 2023
Review titled Bradley Stoke Surgery
Replied on 15 August 2023
Dear Anonymous, Thank you for your feedback on our new Klinik system, particularly about showing patients where requests are in the system. I will pass your feedback onto Klinik. However, when a patient submits a request for medical assistance or advice then, as the system is designed to do, the patient will receive a text to confirm an appointment or a telephone call from a clinician to discuss a medical issue or a call from one of the non-clinical staff if your request is about a non-clinical problem. This occurs the same day in the vast majority of requests submitted. I have not heard of a patient's request (with this new system) not receiving some sort of response, as outlined previously, as the system logs all requests and will be in the archive to review for such a case as you have reported. The form is only long, dependent on your request and the information you are submitting; the system needs this information to assess its urgency so we can provide the most appropriate response. I look forward to hearing from you so we can improve our system for all patients. Carl West Business Manager In order to verify your comments and to identify if there has been a non-response, I would ask you to contact me or the Operations Manager so we can investigate and, if appropriate, take action so that such occurrences do not happen again.
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Review titled Excellent and helpful reception team.
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2023
I came into ask about my and all my families immunisation records, the receptionist ( I wish I had taken her name) was so helpful. I have found the reception team to be always professional and wanting to solve any issues that I have. Thank you to the reception team at Bradley Stoke you are all amazing!
Visited July 2023
Review titled Bradley Stoke Surgery
Replied on 25 July 2023
Dear Anonymous, Thank you for your positive review and comments, which are very much appreciated. I have passed on your comments to the Reception Team who will be very pleased to read them; it will help them to deal with patients' needs and to maintain our standards of care. Regards Carl West Business Manager