Bowthorpe Medical Practice - Ratings and reviews
Reviews
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Review titled Terrible understanding of mental health issues
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2022
I sent in via their online form my repeat meds request (Monday) but only received 4 items. I rang the surgery and was told the rest would be signed off by my named gp that day. Told them I had run out of 6 items 1 being my antidepressants used for BiPolar Disorder and was told it would be done asap. We are now at Friday and still no meds. I have been without for 4 days and going over the weekend will be 6 days. I saw my gp 2 weeks ago due to suicidal thoughts and being without essential meds is totally unacceptable.
Visited June 2022
Review titled Bowthorpe Medical Practice
Replied on 22 June 2022
Dear Patient Thank you for taking the time to leave feedback and we are sorry that you have received a poor experience with your repeat medication request. In order for us to investigate the matter further, correct the issues you have raised and for us to learn lessons, could we kindly ask you to complete a feedback form via our practice website to enable us to fully understand the details and review our practices. Thank you Trinity & Bowthorpe Medical Practice
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Review titled Shocking
Rated 3 stars out of 5
by Anonymous - Posted on 28 May 2022
I put through a repeat prescription and it took ages. I rung after 3 days to find out why they have put it through first woman said it was waiting to be put through next day I rung again spoke to another women she said it needed to be by the doctor it will be done that afternoon. After chasing again the next person I needed a review that why it hasn't gone through and no recorded of me contacting beforehand. After speaking to another person they said they will put it through as urgent as no-one has put it through. That same day I had someone bloke ring saying I need to be booked in for a blood test and I asked again if they had been sent to pharmacy this time he said yes 4 days with no tablets it's a joke they could see that first day me putting the prescription through if I needed a review. I understand they are busy but the quality of Care towards patients should NEVER drop. Now my tests won't have the proper recording as I haven't been taking the medication. And to find out the staff haven't put nothing through even when I was ringing is disgraceful. We have only had to recently move to this surgery and my family have had none sto0 issues here.
Visited May 2022
Review titled Bowthorpe Medical Practice
Replied on 06 June 2022
Dear Patient Thank you for taking the time to leave feedback and we are sorry that you have received a poor experience. In order for us to investigate the matter further, correct the issues you have raised and for us to learn lessons, could we kindly ask you to complete a feedback form via our practice website to enable us to fully understand the details, respond to you directly and to review our practices.