Boleyn Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
Very happy with the service which me and my family receive at the practice on a consistent basis. The doctors are very nice and helpful and the admin team always try to help patients as much as possible. A big thank-you to the whole practice and i would recommend to others. Many Thanks
Visited December 2023
Review titled Boleyn Medical Centre
Replied on 06 December 2023
Dear patient, we are pleased to hear you are happy with the service we provide, and thank you for your comments. We will ensure that they are relayed to our practice staff in our next meeting. Thank you Nicola (Practice Manager)
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Review titled Worst GP Ever
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Never get an app, every morning at 10am I’m on the phone waiting to make an appointment, after waiting in the line over an hour line cut off, when I call back and waited again over an hour just to know they don’t have an appointment. I wish Doctors or management should take those in investigations, surely something wrong , it can not be right . Far worse then anyone can imagine how poor this GP is , I wish I have never join them .
Visited March 2023
Review titled Boleyn Medical Centre
Replied on 24 March 2023
Dear Patient I am sorry for your experience. If you could contact us directly with information about what happened then we will be able to investigate this for you. I understand that you have found it difficult to book an appointment with us but I hope that our staff advised you of all the other options available to patients: booking on line, completing an online consult form, visiting your local pharmacy, calling extended hours etc. you can find more information regarding all options available to you by visiting our website; www.boleynmedicalcentre.co.uk. I will ensure that our staff are reminded to offer all options to patients when they call at our next practice meeting as we want to support our patients as much as possible. Thank you for bringing this to our attention, Kind Regards.
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Review titled Late telephone call by doctor. Waiting time on call to gp.
Rated 3 stars out of 5
by W.M. - Posted on 23 February 2023
Usually I receive calls on time but this time waiting time was more than 2 hours I had a telephonic appt at 9.20 am but I didn't receive call till 11.00 pm so I called the gp reception and I was in queue no 4 and until 21 min I was still on No 4. I hanged up and tried again but then I was on No 5 and kept on hold for another 29 min until I spoke to a receptionist. I complained her that I had been waiting since 9.00 am as we had to ready b4 appt time because dr can call anytime. She told me that the doctor tried but I was not available. I mentioned her that I kept both of my landline and mobile phones with me. At last I received the call at 12.07 pm When I checked my voicemail there was a call from gp while I was on hold. And now I checked my gp records it was note from the doctor that she called me but there was no response from my side. This upsets me a lot that I had to wait for 3 hours for the call and blame was also given to me for not giving any response.
Visited February 2023
Review titled Boleyn Medical Centre
Replied on 27 February 2023
Dear WM I am sorry that you was contacted late for your appointment, we try to give an average contact time of 1 hour either side of the appointment time, but unfortunately there are occasions when this is not possible. As practice protocol, if there is no answer when clinicians try to make contact they will leave a note. This is not to pass blame but to record that an attempt was made. In regards to waiting in the queue, I am sorry that you had to wait but again some calls take longer than others to manage which can lead to increased waiting times for others in the queue. As you have mentioned, you are usually contacted on time, I am sorry that you were not on this occasion, it is not our intention to keep patients waiting. Thank you for bringing this to our attention, we will discuss this in our practice meeting.
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Review titled Acceptable poor service
Rated 1 star out of 5
by Mrs G S Noushad Mohamed - Posted on 19 January 2023
its not an easy to book next day appointment currently doctors are seeing the patients face to face only phone calls instruction i have made an appointment 10:50 -11:00 until 11:30 no phone from surgery try to hold of them its taken another 15 minutes to connect the receptionist after connected her response is doctor may call you or not its not guaranteed, i will inform the doctor about your calls right now then doctor call after 15 minutes no any apologies about his carelessness just asking what's your problems i never expected this kind of service from my gp surgery first delay and ignored my appointment second the receptionist response third doctor called and never thought about my frustration just simply ask my issues is that service to get from the gp surgery
Visited January 2023
Review titled Boleyn Medical Centre
Replied on 20 January 2023
Dear Mrs Mohamed I am sorry for your experience. I believe your appointment was booked online, there is a message that explains patients should expect a call approximately 1 hour either side of their appointment time, and I can see that the doctor called you within this time frame. Unfortunately we cannot give an exact time as clinicians are dealing with many different types of queries and some may take longer than others to deal with. It is not the clinician's intention to keep any patient waiting. I am sorry for the confused explanation regarding calling you from the receptionist, at least 2 attempts are made to contact all patients with booked telephone appointments. I will speak to all staff so that we can all learn from this. Thank you
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Review titled Worst practice in the whole country
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Booking an appointment is by far the most impossible thing ever. I've had an infection for 2 weeks now, and been trying to get into contact for the past 3 days with probably 30+ calls. None have gone through. I either wait in the queue from the 10th position, get to about the 3rd, and am hung up on. If I do get to the 1st, I wait for 20 minutes without any idea if there's actually anyone on the other end of the line before giving up, redialling, and being 30th+. I have also requested a callback multiple times. Every single time, my phone rings for a second or two, I pick up, and I'm hung up on before I can say hello. When I called to ask what was going on and why this was happening, I got told that the person "doesn't know". My question then is who does??? If I don't know and they don't know why the service is so appalling then who does??? Maybe they can give some pointers. I've seriously just burst into tears because of how frustrating this all is. My throat hurts so badly I can't talk at all, I can't work, I can barely eat and drink. I need help. And this practice won't give it
Visited November 2022
Review titled Boleyn Medical Centre
Replied on 09 November 2022
Dear patient, I am very sorry for your experience, we offer a range of services to patients including referring to the pharmacy in the first instance for certain conditions. Pharmacists are trained and are able to offer advice and treatment to patients and know when to escalate to the GP. We also have online consultations, where you can fill out a form and submit it to the surgery, this will be reviewed within 48 working hours. Furthermore, if you do not have it already, by having online access you are able to book appointments without needing to call the surgery. There are also Enhanced Access appointments available at evening and weekends, appointments can be booked by calling 02038397513. This information is explained while waiting in the queue when calling the surgery, however, we will ensure that all staff are reminded to give all options to patients in future. If you contact us directly we can look into the issues you have been having when calling the practice. Thank you
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Review titled Rude receptionist
Rated 2 stars out of 5
by Crina Paraluta - Posted on 22 November 2022
I was called today 22/11/2022 at around 17.30, by a receptionist, who in a very rude and abrupt manner told me I am due a certain test. As I understand this is their job, and if they are stressed they should not be rude to the patients. I can see ,from other reviews, that I am not the only one who has the same problem, so maybe it is time to do something about it. She then gave a date for the test, without asking if it is convenient for me or not. I tried to explain that I wasn't sure about that date and she then said goodbye in the same rushed and rude manner. I feel sorry for those patients who out of necessity must interact with these people more often. Thank you.
Visited November 2022
Review titled Boleyn Medical Centre
Replied on 20 January 2023
I apologise for not responding to this sooner and for your experience. We did see this review and discuss it as a practice. The staff member involved is aware and we have taken steps as a practice to try to improve communication. Thank you