Bishops Waltham Surgery - Ratings and reviews
Reviews
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Review titled Ineffective
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
Now had 3 months of ineffective treatment for back and leg pain but no proper assessment to manage pain. All the time mobility is becoming a major issue.
Visited March 2024
Bishops Waltham Surgery has not yet replied.
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Review titled Late starting blood tests
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
First appointment of the day for a blood test, I should have been in and out in less than 5 mins, I arrived early to make sure I didn’t cause any delay for other patients shame the nurse wasn’t so considerate. Finally I got called 15 mins late, with no explanation. I can understand being held up by other patients, I spoke to the reception to find out what was going on? But basically they didn't know what the issue was.
Visited January 2024
Bishops Waltham Surgery has not yet replied.
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Review titled Caring & well run
Rated 5 stars out of 5
by David - Posted on 27 July 2023
This is a great surgery, I've been registered here for 4 years now. Although the phone lines can understandably be very busy, the receptionists take the time to listen and I have always been able to get either an appointment or telephone advice as appropriate. The doctors are quick to call back and are very thorough, the nurse-led review clinics are well run, and the in-house physio service is brilliant. The electronic prescriptions are reliable and my record in the NHS app always seems to be updated quickly too, which helps with any questions. A lot of other surgeries don't seem to use this feature.
Visited July 2023
Bishops Waltham Surgery has not yet replied.
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Review titled Awful
Rated 2 stars out of 5
by Victoria Burkett - Posted on 14 October 2022
On hold with 2 callers for over an hour. Staff are always chatting in the practise while phones are ringing. Awful customer service. Currently taking on more clients while it already takes over an hour on hold to speak to anyone!
Visited October 2022
Bishops Waltham Surgery has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Gwendoline Bessie Castle - Posted on 11 October 2022
I was able to get a non urgent face to face appointment with a GP within a two week window and the in-house physio. Efficient and effective care and good explanations re: my condition. A huge Thank You to you, particularly during these difficult financial times.
Visited October 2022
Bishops Waltham Surgery has not yet replied.
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Review titled Hardworking and caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
I am very impressed by the efficiency of the practice. It is normal that we have to wait awhile to be answered on the telephone. The reception team always do their best and are kind and helpful. I have always been able to speak to a doctor via telephone or get an appointment when really needed. Thank you for all your help.
Visited October 2022
Bishops Waltham Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
I made a phone call to book a nurse appointment. I was on hold for 4 minutes. The receptionist was friendly and helpful. She answered all my questions fully. I am very satisfied with this service.
Visited August 2022
Bishops Waltham Surgery has not yet replied.
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Review titled No answer at all
Rated 1 star out of 5
by VGgiveup - Posted on 19 April 2022
On hold for an hour and 10 minutes (#6 callers so that means average call is taking over 10 minutes) now caller #1 and still on hold for coming up to 20 minutes - this isn't busy-there is simply noone there....
Visited April 2022
Bishops Waltham Surgery has not yet replied.