Birstall Medical Centre - Ratings and reviews
Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
Relatively new patient and have had to use this GP twice this year. The receptionists have been helpful and caring, trying their best to find me an appointment slot (not always succeeding but I could tell they were doing their best). Both GPs I've seen this year took their time with me and made sure I had everything I needed.
Visited March 2024
Birstall Medical Centre has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
I’ve just been with my breathing and the doctor didn’t care as I’m over 18 and he made it worse when checking my neck.
Visited March 2024
Birstall Medical Centre has not yet replied.
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Review titled Aweful
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
They sent my repeat prescription to a different chemist even tho I asked for a certain chemist and I had issues with them releasing it so I could get it from another chemist
Visited January 2024
Birstall Medical Centre has not yet replied.
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Review titled Issues with repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I’ve had to order my repeat prescription in 2 orders and the 1st order isn’t being sorted as I need to re order my asthma medicines.
Visited August 2023
Birstall Medical Centre has not yet replied.
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Review titled Abysmal Service
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
This practice has been utterly useless - I understand that GP's may have limited abilities to diagnose (even when using their NHS Wikipedia) but to have to repeat the same story with a revolving number of different staff members, excessive repeated blood tests and blocking much needed referrals when clearly there is a chronic issue is not acceptable. They do not listen to patients properly and gatekeep further treatment. I would not recommend using this service.
Visited May 2023
Birstall Medical Centre has not yet replied.
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Review titled Website
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2023
How long does it take to get website up and running so I can reorder my meds? You don't take down the old website until until the new one is ready to be launched.
Visited May 2023
Birstall Medical Centre has not yet replied.
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Review titled Stuck with a bad service
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I had a medication issue a couple of weeks ago on a repeat prescription and not managed to get my medication but they are blaming the chemist and it’s the doctors fault. I’ve had both cause issues before.
Visited April 2023
Review titled Birstall Medical Centre
Replied on 31 May 2023
Dear Patient, Thank you for providing your valuable feedback on our service. We are very sorry to hear that you had issues with your repeat prescription. It would be much appreciated if you could kindly contact us on 0116 2169773 to enable us to address and investigate your concerns fully. Kind Regards, Birstall Medical Centre
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Review titled Stuck with a bad service
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I had a medication issue a couple of weeks ago on a repeat prescription and not managed to get my medication but they are blaming the chemist and it’s the doctors fault. I’ve had both cause issues before.
Visited April 2023
Birstall Medical Centre has not yet replied.
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Review titled Poor reception and service
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
I have been trying to call on the telephone to make an appointment for my elderly mother. I wait in the phone queue. After reaching number one. Nobody even bothers to answer the phone. There should be a seperate reception desk handling all telephone line enquiries and assisting services available. I have to keep trying again to call for simple blood test results. There is bad reception service always miserable staff, unwelcoming, unprofessional and rude. One does not always have to phone at 8am for the days avaialble appointments it may be an urgent matter for a patient. Last time the reception lost my urine sample. Such nonsense. Staff should be fully trained. Poor staff and service.
Visited April 2023
Birstall Medical Centre has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Sandra Stocks - Posted on 14 March 2023
I have been with boarder drive surgery since 1981 and has amazing service. But not now. Now unable to get appointments when needed, and no I'm not constantly wanting to see the doctor. Not can I order my repeat medication. They won't order it over the phone and the website is down with no idea of when it's getting sorted. So now. No repeat medication.
Visited March 2023
Birstall Medical Centre has not yet replied.