Belmont Health Centre - Ratings and reviews
Reviews
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Review titled Amazing administrative staff and Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
The adminstrative staff and doctors were extremely helpful and welcoming. They went the extra mile to ensure that my needs were met. They were also very comforting.
Visited April 2024
Belmont Health Centre has not yet replied.
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Review titled A Doctor who cares
Rated 5 stars out of 5
by Gerrard - Posted on 24 April 2024
I have had nothing but a very positive experience of dealing with my doctor. My Doctor has been a great help for my health issue and I have been looked after very well by her. I have had very good support and advice and I would recommend her to anyone reading this.
Visited April 2024
Review titled Belmont Health Centre
Replied on 24 April 2024
Dear Mr Gerrad, Thank you for your feedback and your time here. We are so pleased to hear your positive comments about our services. Your feedback is a valuable source of insight into what we are doing well and where we can improve. We look forward to providing the best care to all our patients. Kind Regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 24th April 2024.
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Review titled Excellent service
Rated 5 stars out of 5
by Raj - Posted on 08 February 2024
I had a very good experience at the newly refurbished health centre.I got an appointment quickly and my GP was very supportive and listened.The reception and administrative staff were also effective and responsive.
Visited February 2024
Review titled Belmont Health Centre
Replied on 15 February 2024
Dear Mr Raj, Thank you for taking the time to send us your feedback. And I am glad to hear your positive comments about our staff, services and the newly refurbished premises. Your feedback is a valuable source of insight into what we are doing well and where we may have room for improvement. We look forward to providing the best care to all our patients. Kind Regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 15th Feb 2024.
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Review titled First class practice
Rated 5 stars out of 5
by Lee Wenzel - Posted on 05 December 2023
J Wijeratne & Partners at Belmont Health Centre is a first class doctors surgery with quick responses and very efficient and effective staff and doctors. I am able to get appointments without delay and always impressed with the service. I consider myself lucky to have such a great doctors surgery. The new surgery refurb looks amazing too.
Visited December 2023
Review titled Belmont Health Centre
Replied on 06 December 2023
Dear Mr Wenzel, Thank you for taking the time to send us feedback about our service and staff. And I am glad to hear your comments about the newly refurbished premises. Your feedback is a valuable source of insight into what we are doing well and where we may have room for improvement. We look forward to providing the best care to all our patients. Kind Regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 6th Dec 2023.
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Review titled Madness clinic
Rated 1 star out of 5
by Azar - Posted on 21 November 2023
I have never been to be successful to see a gp first always with a physician. Then I requested sick note she said we will send through text shortly now almost 24 h gone haven’t received when I call the aggressive receptionist told me o have to wait 7 working days for my sick note to be issued now I am home with unplanned absent every day while I was offered to stay home and use my note . This is crazy and unacceptable. Who does that if I knew I wouldn’t get my sick note straight away I would have gone to work and not to be labelled as an unplanned absent which effects my employment situation.
Visited November 2023
Review titled Belmont Health Centre
Replied on 22 November 2023
Dear Miss Azar, I am sorry to hear about this and apologise for the delay in processing your sick note request. Unfortunately, the practice experienced unexpected computer issues yesterday where the whole system crashed, temporarily impacting our ability to fulfil certain administrative tasks, including issuing sick notes. I reviewed your clinical notes and noted that you requested the sick note on Mon 20th, November, around 4:15 pm. This was supposed to be actioned the following day (Tue, 21st November) morning, but unfortunately, the system crash delayed the process, which was unfortunate and beyond our control. Your printed sick note was given to you around 11:30 am, and a PDF version was texted to your mobile. We understand the importance of having timely documentation for your absence, and we sincerely regret any inconvenience this delay may have caused. Thank you for your understanding and patience during this unforeseen circumstance. If you have any further questions or concerns, don't hesitate to contact me. Saththar Ghouse Practice Manager. Email : sghouse@nhs.net Tel : 0208 863 6863 22nd November 2023.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Musa Damji - Posted on 30 October 2023
We have been very pleased with Belmont Health Centre, having been with the Enterprise Practice for a long time. Our experience has so far been par excellence. We have been very impressed with the efficiency and the professionalism of all the members. The merger of the Enterprise Practice and Belmont Health Centre is definitely very positive and successful. My wife and I are aware of the pressures NHS is going under and now we see a Practice which is delivering excellent service and care despite current difficulties. Waiting times for appointments have been reduced.
Visited October 2023
Review titled Belmont Health Centre
Replied on 02 November 2023
Dear Mr Damji, Thank you for taking the time to send us feedback about our service and share your thoughts. Our heartfelt gratitude for the kind words you shared about our GP practice on the NHS Choices webpage. Your feedback is a valuable source of insight into what we are doing well and where we may have room for improvement. We look forward to providing the best care to all our patients. Kind Regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 1st Nov 2023.
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Review titled Great Practice
Rated 5 stars out of 5
by M Sharma - Posted on 27 October 2023
I went for a blood test recently and was attended to very very quickly - in and out in under 10 mins both times, with zero wait time. The recent renovation and the new systems implemented made the whole experience so easy from check in to being called in within 5 mins. The way the test was conducted was so effortless and I cannot say enough good things. I’ve told everyone I know what a great place this is! Thanks so much
Visited October 2023
Review titled Belmont Health Centre
Replied on 02 November 2023
Dear Sharma, We wanted to take this opportunity to thank you for the kind words you shared about our service on the NHS Choices webpage. We are glad that you were satisfied with our service. Your feedback is a valuable source of insight into what we are doing well and where we may have room for improvement. Thank you again for taking the time to share your thoughts. We look forward to serving you with the same level of care and dedication in the future. Warm regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 30th Oct 2023.
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Review titled They treat us like customers
Rated 5 stars out of 5
by T&A N - Posted on 20 September 2023
Every dealing and every person I have met have been helpful, responsive and delightful. So refreshing that they understand customer service. My latest flu jab experience was wonderful - quick and on time. My last doctor consultation was caring, empathetic and inspired confidence.
Visited September 2023
Review titled Belmont Health Centre
Replied on 30 September 2023
Dear Patient, Thank you for your time and comments about our doctors and the staff, which we appreciate. And I am glad you were satisfied with our staff's service. Feedback from patients is really important for us to constantly evaluate and improve our service. Thank you. Kind Regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 29th Sep 2023.
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Review titled I have Every Confidence in this surgery
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I wanted to speak to someone to clarify blood test results .. I received a call back & I am very pleased with the way things were explained to me … I have been booked a telephone Appt to speak to a Dr aswell .. I have every confidence in this surgery …
Visited August 2023
Review titled Belmont Health Centre
Replied on 30 September 2023
Dear Patient, Thank you for your time and comments about our doctors and the staff, which we appreciate. Although you have made an Anonymous comment to which we normally won’t respond, I must thank you for your appreciation, and I am glad you were satisfied with our staff's service. Patient feedback is important for us to constantly evaluate and improve our service. Thank you. Kind Regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 19th Sep 2023.
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Review titled Great Practice
Rated 5 stars out of 5
by Lionel Dezoysa - Posted on 16 October 2023
GPS and staff are very caring and receptive to patients needs and requirements. Taking time to listen to patients and advise accordingly and appropriately. Easier making appointments and waiting times are reasonable. They attend to emergencies promptly.
Visited August 2023
Review titled Belmont Health Centre
Replied on 15 February 2024
Dear Mr Dezoysa, We wanted to take this opportunity to express our heartfelt gratitude for the kind words you shared about our GP practice service on the NHS Choices webpage. Your feedback serves as a valuable source of insight into what we are doing well and where we may have room for improvement.. Thank you again for taking the time to share your thoughts. We look forward to serving you with the same level of care and dedication in the future. Warm regards, Saththar Ghouse Practice Manager. sghouse@nhs.net 17th Oct 2023.