Beccles Medical Centre
St. Marys Road, Beccles, Suffolk, NR34 9NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless patches website
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
I've been trying for 2 weeks to get a appt via patches .forget that. I went on at 7.01am and was fully booked .it opened at 7am .so went up dugery they told me book via patches .I told them not got Internet at home so they filled in a review for me .48 hrs later still no reply from surgery. I give up .
Visited January 2023
Review titled Beccles Medical Centre
Replied on 14 February 2023
Thank you for submitting this feedback. We are sorry to hear you are having difficulties with accessing PATCHS forms, we are always reviewing our systems and how we can adapt to improve our service. We are currently reviewing how we can manage capacity to enable us to release more forms and will be updating patients in the near future of coming changes. Our staff are there to help those patients who genuinely cannot access the internet or are unable to complete a form themselves. All forms are triaged by a clinician, if your request is triaged as non-urgent replies can take up to 3 working days. If you would like to discuss your concerns further, please contact the surgery and ask to speak or meet with one of our Care Coordination Managers. Kind regards BMC
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Review titled very poor
Rated 1 star out of 5
by Paul Dickinson - Posted on 04 January 2023
having tried for aprox 8 times to book an appt via patches i went to face to face with a receptionist, 15 min queue, got an appt next day. patches does not work,more like patchy, system open 11 am, at 1101 no bookings possible, a shambles at this surgery or the system they have bought into is not capable, I would not recomend the practice to my worst enemy, public bp machine for medical records,no apparent infection control, no privacy,and a little piece of paper for the receptionist to enter for the patients records, where is the patient confidentiality in that.
Visited January 2023
Review titled Beccles Medical Centre
Replied on 14 February 2023
Dear Paul, Thank you for submitting this feedback. We are sorry you are having difficulty with accessing forms within PATCHS. We are constantly reviewing how we work in order to improve our services. PATCHS capacity is set each day depending on how many clinicians are working, the forms submitted are reviewed and triaged by a clinician to ensure our patients are seen by the right person first time. We would encourage you to attend the Practice and speak with our Care Coordination Managers who would be happy to go through any concerns with you. We would like to reassure you that all the machines within the waiting areas are regularly cleaned down additionally, antibacterial wipes are provided next to the machines for patient use. Kind regards BMC
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Review titled Great service
Rated 5 stars out of 5
by Sandra Wyatt - Posted on 30 December 2022
Called this morning, treated with respect and patience Called back and given appointment to be seen same day Doctor although budy was kind and gave peace of mind
Visited December 2022
Review titled Beccles Medical Centre
Replied on 14 February 2023
Dear Sandra, Thank you for submitting this feedback. We appreciate your kind words and will share this feedback with the BMC team. Kind regards BMC
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The Doctor I saw today has phoned me twice to ensure I understood the procedure they were going to perform. While having the procedure we had to wait as my body involuntarily reacted and we had to wait. Quite an undignified wait but the doctor and nurse were excellent keeping me at ease and ensuring I knew what was happening at all times Excellent care
Visited December 2022
Review titled Beccles Medical Centre
Replied on 23 August 2023
Dear patient, Thank you for sharing your positive experience. We will be sure to share this with the team. Kind regards Maddison Deputy Operations Manager
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Review titled Brilliant care
Rated 4 stars out of 5
by Anonymous - Posted on 16 December 2022
Saw my child same day, all the staff were friendly and helpful. The doctor that saw us was prompt, thorough and kind. Felt very well looked after. Thank you.
Visited December 2022
Review titled Beccles Medical Centre
Replied on 14 February 2023
Thank you for submitting this feedback, your kind words will be shared with the team. Kind regards BMC
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Review titled Impossible to contact
Rated 2 stars out of 5
by Alison Allen - Posted on 22 December 2022
I've been trying to contact Beccles Medical centre in the early afternoon with a query for several days but always no slots on PATCHs. Tried this morning at 8.10, website said new slots at 9am. Slots appeared at 9am but by the time I had logged in all gone by 9.01 and message to try at 11am. Tried at 11.02 and all slots gone with message to contact them from 7am tomorrow. This is hopeless. Having worked in the veterinary profession suffering similar pressures with demand and staffing, we made it a priority for our practice to be contactable. Right now, I feel like I'm coming up against a brick wall trying to get in touch with my medical practice
Visited December 2022
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Alison, Thank you so much for providing your feedback. Please note that the slots for medical advice are capped based on clinical availability. Admin requests (practice nurse appointments, general enquiries etc.) and medication requests are available 7am - 7pm. We offer forms for advice from clinical staff at 4 different times throughout the day. If you have an urgent enquiry you can call us and seek advice from Care Navigator. If you wish to discuss any of your feedback please do not hesitate to get in touch. Samantha - Care Coordination Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I visited the practice yesterday morning as a pharmacist suggested I had a infection in my sinuses. An appointment was given to me for the afternoon. Great service thanks.
Visited December 2022
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Patient, Thank you so much for your feedback. I am so pleased we were able to help and advise you in a timely manner. Samantha Care Coordination Manager
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Review titled Poor Contact System
Rated 3 stars out of 5
by Sandra - Posted on 24 November 2022
Just tried logging on to fill in usual form and find it no longer exists. Patchs has taken over with no notification, and now struggling to find my way round. I have got to set my registration up again with new passwords. Hopeless!
Visited November 2022
Review titled Beccles Medical Centre
Replied on 14 February 2023
Hi Sandra, Thank you for submitting this feedback. We tried to reach as many of our patients as possible to notify them of the system change including posters, social media posts and patient leaflets. We are sorry these did not reach you. If you are having difficulties with PATCHs we would encourage you to attend the Practice and speak with staff, we have dedicated staff who will be able to sit with you and go through the new system with you personally to help with understanding. Alternatively, you can contact out IT team at nwicb.becclesit@nhs.net who will be more than happy to support you with navigating our new system. Kind regards BMC
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Review titled Lovely staff, awful system
Rated 2 stars out of 5
by Anonymous - Posted on 10 November 2022
I cannot fault the lady answering the phones, very kinda and caring (took over an hour and a half to get through tho) .... The doctor on the other hand not so much. The online system did get me to a doctor but I still didn't get a diagnosis nor any help and was just told to live with it until my next hospital appointment (5days away).... If not go to A&E! Passing blood in my urine, intense pain etc but basically not an infection so they can't be bother to even talk to me. Disappointed and in pain.. Not sure where to turn now
Visited November 2022
Review titled Beccles Medical Centre
Replied on 14 November 2022
Dear Anonymous We are genuinely sorry that you are disappointed with our service. The team at Beccles always want to help patients and have everyone seen as quickly and as appropriately as possible. If you would like to have a further conversation about how we can help - please contact us direct on our email nwicb.becclesmedical@nhs.net Thank you.
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Review titled A Health Centre that needs a Dr
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
Called the surgery this morning (Tuesday) and waited 58 minutes in the telephone queue. It got to "you are the next call", and cut me off. Went online to use the call back request form system and the website forms are closed due to a "change in provider". Called back. Another 48 mins. Eventually get to speak to a receptionist. Told that "nothing can be done", to go online, on Thursday. Register on the new system. Submit a form. And then wait. How broken is this practice? The absolute indifference to a patient's pain is staggering. Sadly I have little option to change surgery due to my location, so in future I will have to be more aware of the surgery's technology issues when thinking about requiring a Dr and medication.
Visited November 2022
Review titled Beccles Medical Centre
Replied on 07 November 2022
Dear Anon, The last two years has seen a monumental rise in demand on our services, this has not just impacted our community but our staff resilience too. We have been working over the last year to consider a sleeker, more effective system that ensures patients are triaged more effectively and their issues resolved quicker - right person, right place, right time. We have been advertising this new service on our social media and website over the previous weeks and it went live on the 4th November, from your message it appears you may have got caught up in the 'just before' where our website was down in order to process everything before we went live. This is a new service and we really believe that this will help our patients access BMC more efficiently, we genuinely do understand your frustrations, hear them and want to resolve them. We are not indifferent to your concern and our patients care always remains a high priority at BMC. We sincerely hope that the new IT system will be much more beneficial for you and you can see the difference in response and waiting times. Our team are working very hard to see everyone as quickly, as safely and as appropriately as possible. Please give us time for the system to embed and then feel free to let us know if you still feel the same way about the IT service. Many thanks, BMC