Beaconsfield Medical Practice - Ratings and reviews
Reviews
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Review titled Shockingly poor service
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2023
I requested my usual repeat prescription 2 weeks ago. The chemist emailed the surgery two days later to advise them that this medication was currently unavailable and requesting a prescription for a similar medication. A week later the surgery had still not issued the new prescription, so I phoned the surgery and was told the new prescription would be issued the same day. When I went to the chemist later that day, they told me that the surgery had sent a second prescription for the original (unavailable) medication. They confirmed that they had sent a second email. I attempted to call the surgery to sort everything out but was unable to get through to anyone, as the admin office always goes to voicemail. I called the next morning and was told by a very snappy woman that she was unable to help as she was on a different floor, but if they'd received the email it would be dealt with. She did not listen to me and after talking over me repeatedly, she hung up. I have been off work all week due to not having my medication: it is now Friday and I am hoping that the correct prescription will have been sent, otherwise I will be bed-bound for the whole weekend.
Visited May 2023
Beaconsfield Medical Practice has not yet replied.
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Review titled Consistently very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
I have been with this surgery for 5 years and have had a consistently very good service from admin staff, GPs and nurses. Thank you!
Visited August 2022
Review titled Beaconsfield Medical Practice
Replied on 15 August 2022
Dear Patient, Many thanks for your kind words. We really appreciate you taking the time out to share your experience with us and have shared your comments with all the team. It is always great to feedback to our staff as we all care very much about patient experience. Anita Sembi (Operations Manager).