Beacon Primary Care - Ratings and reviews
Reviews
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Review titled Disgraceful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Absolutely shocking. Had a endoscopy and found out i have a bacterial infection in my stomach, In hospital being discharged, nurse rings the practice to arrange my prescription, receptionist rudely puts the phone down on her, while trying to sort my medication. Went to the practice tried to arrange my antibiotics only to be rudely told we are busy everyone else is waiting also, then the receptionist turns round and says why don't you go the walk in er I've just come back from the hospital having an endoscopy with my results saying urgent needs antibiotics to be told go the walk in, Absolutely disgusting attitude from the receptionist I strongly recommend no one registers with this practice...
Visited March 2024
Review titled Beacon Primary Care
Replied on 13 March 2024
Thank you for your review unfortunately due to the anonymous nature of this I am unable to investigate further. If you would like to contact the surgery and ask for the patient friend they will be able to investigate what has happened. Kind regards Jenni
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Review titled Unsafe, badly managed, dangerous practice.
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Where do I begin? So many mistakes that I have experienced and that mirror those of my friends and family who are unfortunate enough to attend Beacon. I attend hospital appointments and my consultants write to my GP with instructions and information about my treatment. The correspondence is just ignored! I am exhausted by having to call the GP only to find out that they have no record of test results, medication instructions, follow up blood tests and referral requests. My partner has identical experiences. How can this be allowed to happen? Who is in charge of putting the information on my letter onto my file? They are incompetent. Avoid this this practice.
Visited January 2024
Review titled Beacon Primary Care
Replied on 29 April 2024
Dear patient, thank you for your review, we are sorry you have experienced a problem as this review is anonymous and states the problem occured in January I am unable to investigate it further. To resolve your problem please follow our complaints process which is detailed on the website: https://www.beaconprimarycare.org.uk/about-us/practice-policies/patient-rights/complaints/ Kind regards Jenni
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Review titled Excellent care
Rated 5 stars out of 5
by Christine Herbert - Posted on 11 July 2023
I had a cyst removed at Ormskirk clinic this morning. I was impressed with the professional and kind care given throughout the procedure. Explained well both before the procedure and after care.
Visited July 2023
Review titled Beacon Primary Care
Replied on 13 July 2023
Thank you for taking the time to leave this response I will pass your review back to the team. Kind regards Jenni
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Review titled Can never get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
Despite the lovely reception staff, the surgery has the most useless appointment system. You cannot make an appointment with a gp, you can only get one by calling the surgery from 8am each day. I have rung the surgery 32 times so far this morning and still not been able to get through. As I work 40 miles away, I have to take time off to try and get an appointment, which is a waist of my holidays. So, unless you are unemployed or retired, try and find another surgery.
Visited May 2023
Review titled Beacon Primary Care
Replied on 25 May 2023
Thank you for taking the time to respond unfortunately as your review is anonymous I cannot audit trail as to why you have been unable to get through on so many occasions nor get an appointment. We have recently changed our appointment system and our phone system so if there are still problems it would be really good to learn about these. If you would like to help us to find the fault please call after 11am and ask for one of our patient friends who will be able to investigate this. Kind regards Jenni
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Review titled Beacon Primary Care Minor Ops Team
Rated 5 stars out of 5
by Mike Corcoran - Posted on 18 May 2023
5 star performance from me. My minor op was probably only about 3 weeks after I reported it to my GP so there was a surprisingly short wait. I was seen at the allotted time and the two members of staff immediately put me at ease. The procedure was explained to me and the process of getting stitches removed later was also discussed. This gave me confidence that this was a straightforward minor op and that the team knew what they were doing. 10 days later and the stitches have been removed without any problems and infections and a very neat piece of work too.
Visited May 2023
Review titled Beacon Primary Care
Replied on 25 May 2023
Thank you for taking the time to leave this review I will forward this back to the team. Kind regards Jenni
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I had an appointment with the minor Ops team for a mole removal this week. The two ladies that did my appointment were extremely friendly and helped put my worries at ease.
Visited March 2023
Review titled Beacon Primary Care
Replied on 24 March 2023
Thank you for taking the time to leave this review I will ensure I feed this back to the team. Kind regards Jenni
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Review titled Minor surgery
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Had a mole removed today was talked through the procedure and put at ease it was all done very quickly I was given advice on aftercare and two dressing I would recommend this practice All very friendly staff
Visited March 2023
Review titled Beacon Primary Care
Replied on 22 March 2023
Thank you for taking the time to leave this review, I will forward this back to the team. Kind regards Jenni
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
I had a cyst removed today the staff was very reassuring and professional they talked everything through with me in depth and made me feel at ease. The atmosphere and the calming music in the room made it a pleasant and relaxing experience. Thank you for a very professional service.
Visited March 2023
Review titled Beacon Primary Care
Replied on 22 March 2023
Thank you for taking the time to leave this review I will forward this back to the team. Kind regards Jenni
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Review titled Excellent service
Rated 5 stars out of 5
by MRS PHILIPPA WYNN - Posted on 02 November 2022
Had a mole removed yesterday, was very nervous and nearly cancelled but was welcomed warmly, set completely at ease by the friendly staff. Whole process was pain-free and over in under a minute! Aftercare explained thoroughly, was even given a chocolate in the cute aftercare package. Couldnt be happier with the service.
Visited November 2022
Review titled Beacon Primary Care
Replied on 09 November 2022
Thank you for taking the time to leave this review I will forward this back to the team. Kind regards Jenni
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Review titled Minor Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I was most impressed by the professionalism and level of care shown by the team on my recent visit. The practitioner explained clearly what would happen & carried out the procedure efficiently.The whole team made me feel comfortable during my visit. Thank you.
Visited October 2022
Review titled Beacon Primary Care
Replied on 13 October 2022
Thank you for taking the time to leave this positive review I will forward this back to the team. Kind regards Jenni