Battersea Fields Practice - Ratings and reviews
Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
I paid for medical report form to be filled in by one of the doctor back in late February this year, tfl sent back the form because the doctor has not filled in all the information that was needed, tfl gave me 28 days, I have been to the GP and the form was taken from me at the reception and was promised that the same doctor will fill in and inform as soon as possible when it is done, I have waited for 2 weeks, I went back to check and all I am told is the same line, to be honest if the practice cares about the people that visit their practice they must hold accountable the people at the reception because all I have experienced is rudeness and unprofessional on how they dealt with me and they other patients, talking over them, showing no care of that they same and very dismissive, last week one the lady at the reception I was trying to explain to her my case since she was not aware and she was dismissing me and showing me she is not interested in listening to me, sometimes I could see that the patients and more professional then the receptionists. I hope there is someone at the practice who is taking their management seriously and making sure people are not mistreated that visit the practice. However if my medical form is done this time around correctly I will definitely leave the practice and I will not advice the new comes to come to this practice. Thank you.
Visited July 2023
Battersea Fields Practice has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by Pauline Dennemont - Posted on 16 May 2023
I had to make an appointment to be seen by a Dr. I phoned the practice and spoke to a very helpful and understanding receptionist. She explained that there wasn’t an appointment for that day but one for the following day. I was able to take that appointment. The receptionist was polite and professional and understanding in her manner. In coming to the surgery the receptionists were very welcoming, friendly and caring. I took a seat in the waiting area. While I was waiting there was clearly a patient who wasn’t well. The receptionist were so caring to her and looked after her and reassured her that the Dr would be with her soon. It was good to see. It was my turn to see the Dr. In explaining my situation I felt listened to, heard and cared for. The Dr asked me my opinion and helped me make decisions on my treatment going forward. Thank-you Battersea Fields for being there for us, which I am sure isn’t an easy job sometimes.
Visited May 2023
Review titled Battersea Fields Practice
Replied on 18 May 2023
Dear Pauline Dennemont Thank you for your positive feedback. I am very pleased that you found the receptionists to be helpful, professional and caring during your recent visit to the surgery. I am also pleased that you found the GP to be helpful and caring as well. I will pass on your comments to the staff. Best wishes Jenni Ellingham Managing Partner
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Review titled A Very Good Practice
Rated 5 stars out of 5
by Pamela Goddard - Posted on 19 May 2023
My mother-in-law is registered with Battersea Fields Practice and has been for many many years. She is now very elderly and has some health issues. The doctors and receptionists have been brilliant, I cannot fault them. The doctors are really looking after her and I am so very grateful to them. Thank you so much
Visited May 2023
Review titled Battersea Fields Practice
Replied on 23 May 2023
Dear Pamela Goddard Thank you for your feedback. We are really pleased that you have found our doctors and receptionists to be helpful and caring, and that you are happy with the care that we are giving your mother-in-law. I will share your feedback with the team. Kind Regards Jenni Ellingham Managing Partner
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Review titled Worst experience ever had with a GP
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
Receptionist keeps promising a Dr will phone with results and they don’t! When you phone back they say that receptionist isn’t in! Phone back at 8am tomorrow done that for 3 days and the doctor has requested that I phone for the results! But the receptionist won’t pass on any message! It’s absolutely disgusting, as the receptionist says you need to speak with the doctor but won’t book an appointment till end of April 3.5 weeks away, but the doctor message says it’s urgent! Can’t get past useless receptionist!
Visited March 2023
Review titled Battersea Fields Practice
Replied on 04 April 2023
Dear Patient Thank you for your feedback. I am Jenni Ellingham, Managing Partner for Battersea Fields Practice. I am very sorry that you have difficulty getting an appointment to speak to a doctor and that our service has not been to the standard that we would expect. I would be very happy to discuss this further with you and arrange for a follow up. Please contact me through the surgery website https://www.batterseafieldspractice.co.uk/navigator/contact-the-practice/ as I would like to resolve this matter as soon as possible for you. Jenni Ellingham Managing Partner
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Review titled Lack of quality patient care and attention
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
This GP practice is the worst I have had the misfortune to experience. I registered recently and after three months I will leave. The practice is badly run. They have the services but receptionist staff are not doctors. They have no clue of medical conditions but are left to make decisions about who can get appointments and see a doctor, which is dangerous. Twice I was refused appointments and only when I insisted did I see the doctor and was sent straight to hospital. Receptionists are rude, you cannot make an appointment, call at 8am hold on until 9am and then told there are no appointments and to call the next day at 8am or are referred to online appointments which have at least eight or even 16 weeks wait. Or you are told to come in at 8 to get an appointment for later. This is backwards and was done in the 1970s not today. I have interacted with other patients who also complain of the same thing. If there are not enough doctors they should stop taking new patients.
Visited January 2023
Review titled Battersea Fields Practice
Replied on 04 April 2023
Dear Patient Thank you for your feedback. I am Jenni Ellingham, the Managing Partner for Battersea Fields. I am very sorry that you have found it difficult to get an appointment, both through reception and online, and that you ended up being referred to hospital urgently. I am also sorry that you have found the receptionists to be unhelpful. We are working hard to provide sufficient appointments, and I am sorry that you mention that you will leave the practice. If you would like to discuss your concerns further please contact me through our practice website https://www.batterseafieldspractice.co.uk/navigator/contact-the-practice. Jenni Ellingham, Managing Partner
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Review titled Excellent care
Rated 5 stars out of 5
by T Mellis - Posted on 09 June 2022
I have nothing but praise for the doctors and nurses at the practice. I genuinely feel like they take a personal interest.
Visited June 2022
Review titled Battersea Fields Practice
Replied on 10 June 2022
Dear T Mellis Thank you for your feedback. We are delighted that you are happy with the care that the doctors and nurses have given you. I will pass on your feedback to the team. Jenni Ellingham Managing Partner
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Review titled Brilliant service from the lady at reception today!.
Rated 4 stars out of 5
by Valon - Posted on 03 May 2022
For a long time now didn’t have such a warm, friendly and helpful situation at the GP as today with the lady at the reception. More people like her please! Thanks and well done!.
Visited May 2022
Review titled Battersea Fields Practice
Replied on 14 May 2022
Dear Valon Thank you for your feedback - we are very pleased you found our receptionists helpful today. I will pass you comments onto our staff. Best wishes Jenni Ellingham Managing Partner