Bagary's Medical Practice - Ratings and reviews
Reviews
-
Review titled Mgs Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
Well I was very happy to see that the surgery has a much better way on answering the calls , very helpful lady managed to help me and was given an appointment to see the nurse as I didn't need the doctor well done Mgs
Visited April 2024
Review titled Bagary's Medical Practice
Replied on 05 April 2024
We would like to thank you for your feedback, helpful to know you were seen by the appropriate clinician based on your clinical need. We will share this with our practice team and PPG members.
-
Review titled 5 star
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
Receptionists and admin staff have always been polite and helpful. The nurse and GP, with whom I had appointments with last week, were professional, informative and reassuring as they made time to answer my questions which helped to address my concerns. Amazing nurses best ever made me feel reassured and confident in my health conditions and wound care, always for me in and go above and beyond explaining everything to me.
Visited April 2024
Review titled Bagary's Medical Practice
Replied on 05 April 2024
Thank you so much for your feedback, with recent changes to the appointment system and more digital ways of working everyone is working hard to ensure we are providing a good service at all times. We will share your feedback with practice team and PPG members.
-
Review titled Great practice
Rated 5 stars out of 5
by kaur - Posted on 22 March 2024
Receptionists and admin staff have always been polite and helpful. The nurse and GP, with whom I had appointments with last week, were professional, informative and reassuring as they made time to answer my questions which helped to address my concerns
Visited March 2024
Review titled Bagary's Medical Practice
Replied on 22 March 2024
Dear Patient We would like to thank you for your feedback, this will be shared with the practice team and PPG members.
-
Review titled Not very good
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
I really think they need to delect the voice message at the bigging of the phone call. You call first thing in the morning at 9am and waiting 4 minutes for a voice message you have to listen to before you can even continue to join the que, by the time all this you are no 10 or more in the line, then when you finally get through, sorry appointment have gone please ring 111, no wonder new cross is so pack.
Visited November 2023
Review titled Bagary's Medical Practice
Replied on 15 November 2023
Dear patient thank you for your feedback, we have changed the telephone message following feedback from patients. please let us know via practice email M92654Wolverhampton@nhs.net if you would like to discuss anything further.
-
Review titled Quick answering the phone
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Well I was very happy to see that the surgery has a much better way on answering the calls , very helpfull lady managed to help me and was given an appointment to see the nurse as I didn't need the doctor well done Mgs
Visited October 2023
Review titled Bagary's Medical Practice
Replied on 15 November 2023
Dear patient we would like to thank you for your feedback, please note you can contact the practice by completing online accrux patient triage form if you have any queries, you will be signposted to appropriate clinician or service same as if your telephone the practice.
-
Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 21 October 2023
For the first time in a very long time of being with the surgery. I rang up and the receptionist couldn't do enough for me. She made sure I was seen by the doctor within a few days and She showed excellent customer service. The Doctor I saw gave me exceptional care and was very thorough with the care he gave me.
Visited October 2023
Review titled Bagary's Medical Practice
Replied on 23 October 2023
Dear Patient We would like to thank you for your feedback and we will share with our practice team and patient participation group. Always helpful to receive feedback.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
i have visited this practice on numerous occasions, i must say the service i receive via face to face or in an telephone consultation is always brilliant. The staff are always very polite and helpful. i can understand there is a lot of frustration at times when expectations are not met but my message to all of the patients is to be patient and kind to the staff members, we must remember the covid-19 outbreak has caused a lot of disruptions to the nhs health care system, there is a lot of backlog work to be completed, staff members are under a lot of pressure so please take it easy on them. We need more gp's in this surgery though, I have no clue why more gp's have not been recruited but I believe it could be because of limited government funding
Visited August 2023
Review titled Bagary's Medical Practice
Replied on 15 November 2023
Dear patient we would like to thank you for your feedback, we are always looking at ways to make improvements with the resources we have in general practice, started form based triage and this is helping with demand and access. We will share your feedback with the practice team and patient participation group.
-
Review titled Such Kindness & Hard Work from Receptionist
by Kelsey Hubbard - Posted on 12 April 2023
One receptionist in particular tried her very hardest to get my Mother an appointment when she was rather desperate... Even after the Easter Holiday she got back to me right away on the Wednesday morning to get her an appointment ASAP. Saved a space for us tomorrow morning - and I can't thank her enough. As i am not able to mention her name... I will mention that it is the receptionist on duty Today at 09:30am. But all of the ladies working there are amazing. They all try to give the best possible care at all times to as many people as they can. I've been using Lowhill for quite some time now, and I dislike going anywhere else as i believe you don't get the same quality of care elsewhere. Thankyou Lowhill.
Visited April 2023
Review titled Bagary's Medical Practice
Replied on 20 June 2023
Dear Kelsey Hubbard we would like to thank you for your feedback and will share with practice team, especially the receptionist that was on duty.
-
Review titled Worst GP surgery
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
I went in to get help with my weight told the doctor I wasn’t eating much as my weight was making me self conscious she told me fat people can’t get a eating disorder went in with chest pain she put me on two beta blockers a day because she said one wouldn’t work for my size by the time I got back in to see the doctors weeks later my pulse was 42 you can never get a appointment when you ring and staff are unprofessional
Visited June 2022
Review titled Bagary's Medical Practice
Replied on 20 June 2023
Dear patient, has this issue been resolved as note you visited the practice June 2022 and message posted 20th June 2023, we are unable to contact you as you have not given your contact details. Please contact the practice complaints team either by phone 01902 728861 or via practice email M92654Wolverhampton@nhs.net
-
Review titled Helpful and understanding
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2022
Number of phone calls made recently. Receptionists are so helpful and understanding - cannot fault them. Always try their hardest to accommodate and make time at at a time when they are pressed .
Visited April 2022
Review titled Bagary's Medical Practice
Replied on 18 May 2022
We would like to thank you for your feedback, and will be sharing this with our practice team and PPG who have worked very hard to listen and support our patients at the practice.