Avonside Health Centre - Ratings and reviews
Reviews
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Early appointment and thorough examination and explanation of treatment plan. Doctor very kind. Really well organised with appointments and Doctors and other staff very kind and caring.
Visited April 2024
Review titled Avonside Health Centre
Replied on 22 April 2024
Dear Anonymous, Thank you for your lovely feedback. We will share this with the Practice team. Best wishes, Lauren Field Operations Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
I was seen by a Practitioner Nurse although requesting a doctor's appointment but she was efficient and dealt with my problem to my satisfaction. I am pleased that I have continuity in seeing someone who is familiar with my medical history. The practice has my confidence that there is always the appropriate service available for a very wide range of problems.
Visited April 2024
Review titled Avonside Health Centre
Replied on 04 April 2024
Dear Anonymous, Thank you for your lovely feedback. We will pass this on to the practice team. Best wishes, Lauren Field Operations Manager
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Review titled No rush need
Rated 3 stars out of 5
by Patient 70 - Posted on 19 March 2024
I love my local surgery and all staff always provide high level customer service,the only thing make my self and my Mum really uncomfortable today was the doctor that when call my Mum in she said "i got just few minutes left"that make my self shocked!!!! I can understand at the moment NHS it's under pressure cause staff shortage but this is not the way to treat people who need caring and health assistance
Visited March 2024
Review titled Avonside Health Centre
Replied on 19 March 2024
Dear Anonymous, Thank you for your feedback. We are sorry to hear you felt this way following your mum’s appointment with a GP today. All clinical appointments at Avonside Health Centre are timed appointments to enable as many patients as possible to be seen safely each day. Whilst some appointments may overrun, we try and stick within the given appointment time to prevent appointment delays across the day. Please contact us directly at Avonside with your details, so that we can look into it further for you. We look forward to hearing from you. Kind regards, Lauren Field Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
Was nice to talk to someone who listened and recognised I was taking things on board and that gave me positive feedback
Visited January 2024
Review titled Avonside Health Centre
Replied on 02 April 2024
Dear Anonymous, Thank you so much for your kind feedback. We will share this with the team. Best wishes, Lauren Operations Manager
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Review titled Wonderful healthcare staff
Rated 5 stars out of 5
by Isobel M. - Posted on 13 February 2024
Staff here have all been really nice, friendly and professional, with my baby and myself. Calling for an appointment for baby's vaccinations has gone well. A really good practice.
Visited January 2024
Review titled Avonside Health Centre
Replied on 22 February 2024
Dear Isobel, Thank you so much for your lovely feedback. I will share your kind comments with our team. Best wishes, Lauren Field Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by KLR - Posted on 16 December 2023
Very welcoming practice. The team are very friendly and the doctors kept me informed throughout the consultation.
Visited December 2023
Review titled Avonside Health Centre
Replied on 18 December 2023
Thank you very much for taking the time to review us and feedback on your experience. We are delighted you are happy with our service, and I will make sure to pass this on to our team. Kind Regards Sarah Hargreaves Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Hawkins Paul - Posted on 15 October 2023
Attended Avnside surgery for covid and flue jab , good experience ell organised good to to see the practice providing the service to ts patients
Visited October 2023
Review titled Avonside Health Centre
Replied on 16 October 2023
Hi Paul, Thank you for your lovely feedback. We will pass this feedback on to the team. Best wishes, Lauren Field Practice Operations Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Very friendly and helpful staff. Very good care. Long working hrs. Most of the needed service is available. Very clean.
Visited September 2023
Review titled Avonside Health Centre
Replied on 11 September 2023
Dear Anonymous, Thank you for taking your time to feedback. We really appreciate your comments. Take care, Lauren Field Practice Operations Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
Rang on the day for a telephone appointment, but was referred for a face to face consultation. The doctor, who I had not met before, was polite and interested and took the time to read previous notes. The comprehensive attention to assess my condition, resulting in new prescribed medication and stopping medication I already take which may contradict my condition. My meeting was followed up with a phone message summarising our meeting and the outcome. This was a first for me at this practice and was valuable, having details of our consultation, prescribed medication and timescale for a follow up appointment.
Visited September 2023
Review titled Avonside Health Centre
Replied on 07 September 2023
Dear Patient, Thank you for taking your time to feedback on your recent experience at Avonside Health Centre. We are glad to hear we have exceeded your expectations and do hope you feel better soon on your new medication. Should you need any further support or advice, please do not hesitate to get in touch. Take care, Lauren Field Practice Operations Manager
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Review titled Reluctant to make referrals
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
It’s very difficult to get gps to make referrals and they will only do so after a lot of phone calls and nagging!
Visited September 2023
Review titled Avonside Health Centre
Replied on 20 September 2023
Dear Anonymous, We are sorry to hear you have had difficulty with a referral. Please get in touch at your earliest convenience so we can investigate into this further. We look forward to hearing from you. Best wishes, Lauren Field Practice Operations Manager Avonside Health Centre