Aurora Medcare - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Very professional. My experience was awesome. Prompt service. I was attended to and my problem was resolved. From the reception to the medical staffs
Visited June 2023
Review titled Aurora Medcare
Replied on 15 June 2023
Dear Patient, I am delighted to hear your experience at the practice has been very positive. In the past few weeks we have worked on our access improvement plan by recruiting additional clinical and admin staff. We now have a dedicated call centre receiving patient calls, we have increased our clinical team by hiring a specialist paediatric nurse and GPs. We continue to listen to our patients to provide the best quality of care possible. Thank you for your encouragement to the team which is very much valued.
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Review titled Saw a brilliant nurse today
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2023
I think the surgery has finally found two good practitioners, one a doctor and one a nurse. The nurse I saw today was an example of exemplary knowledge, bedside manor, empathy and care. I avoided visiting despite being poorly based on previous experiences but the last two visits one with a GP and one with a nurse was positive! I felt respected, listened to and their assessment of me evidenced I knew what my body needed because their findings confirmed that. There’s nothing worse than being told you’re not right about things you’re feeling in your body so to be listened today was everything. Fantastic nurse, thank you. Also, I must say the receptionists are great. Thank you to them too! The same issues are still capacity, waiting times and unfortunately some practitioners who aren’t like the above but maybe this is the beginning of something really good! Thanks!
Visited April 2023
Review titled Aurora Medcare
Replied on 15 June 2023
Dear Ria, thank you for your positive comments. We are fortunate to have a great clinical and supportive admin team. We have invested heavily on improving patient access by employing additional clinical staff and admin staff in the past few weeks. We hope patients see great improvements. Thank you.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Eirini - Posted on 29 March 2023
I feel that all the members of the practice team want to do their best in order to help people.Receptionist and doctors are amazing. Today I visited my GP in regards to my referral and they were extremely helpful as always. Thank you we need more people like you in every GP! 5 stars service !!
Visited March 2023
Review titled Aurora Medcare
Replied on 04 April 2023
Dear Eirini, thank you very much for your positive comments. Our whole team work extremely hard to help all our patients get the best care possible. Your comments give encouragement to staff dealing with great NHS pressures. Thank you. Kamal Manager
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Review titled Terrible reception
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
For the last 10 years I’ve had the same prescription every month and for the last few years one particular receptionist never puts them through for the doctor to sign . So I’m then having to wait extra days for my inhalers. And they always give excuses about having half days and that it’s up to the pharmacy to put them through
Visited March 2023
Review titled Aurora Medcare
Replied on 04 April 2023
Dear patient, I am sorry that you have had an issue with your medications. Please be advised all staff do submit medication requests either from the chemist or the patient. We do require at least 48 hours for repeat medications to be processed. In accordance with NHS guidelines, we are reviewing the usage of inhalers for all patients thus your prescription may have been delayed for review. I would be grateful if you could contact the surgery to discuss this further. Thank you. Kamal Manager
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Review titled Caring practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
Needed to see the nurse about my blood pressure, my visit felt relaxed and unhurried. The nurse was extremely considerate and polite. Everything was explained thoroughly. I couldn't have asked for better care
Visited February 2023
Review titled Aurora Medcare
Replied on 02 March 2023
Dear Patient, thank you for your positive comments. Your review will be forwarded to our whole team. Kamal Kalkat Manager
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Review titled Kind and helpful personnel
Rated 5 stars out of 5
by Corina - Posted on 19 January 2023
Very professional staff with a kind attitude, that solves all issues efficiently. It was a relief to be listened and helped so quickly. Thank you!
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Corina, thank you for positive review. Our staff have been made aware of your comments. Kamal Manager
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Review titled Beautiful Nurse who generally done everything
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
The nurse at Thems Veiw medical Centre is a lovely lady and she talked me through everything and explained it all I am very grateful for having her
Visited January 2023
Review titled Aurora Medcare
Replied on 30 January 2023
Dear Patient, your positive comments are greatly appreciated. Our nursing staff have worked many years in general practice and are valuable members of our team. Your review will be shared with the whole practice team. Thank you. Kamal Manager
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Review titled So Helpful
Rated 5 stars out of 5
by Stephen Hamsa Sahal - Posted on 17 January 2023
My Blood Pressure was found to be High. Although there was only one Doctor at the time, several members of staff helped me to get Blood Tests arranged and to do a urine test bringing me cups of water to drink.The HP tested the urine sample,and the GP prescribed my medication. All this was done in a very busy Surgery. I am grateful for their patience,care and Teamwork.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Stephen, thank you kindly for your positive comments which will be greatly received by our hard working clinical team. Kamal,Manager
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Review titled shambolic new appointment system
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
On the day appointments are gone within 10mins of opening the line, then you are asked to call back again the next day - this is a recurring nightmare because by the time you get through the next day, the appointments are gone, and the receptionists cannot or are unwilling to use their discretion even after explaining that you have been calling for several days to offer an appointment. Its a complete nonsense to have to call every day for over a week and not be able to book an appointment. Why is there no option to self book digitally (routine) for those who are able - this will free up the receptionists time to be focused on urgent queries.
Visited January 2023
Review titled Aurora Medcare
Replied on 11 January 2023
Dear Patient, I am sorry you have had issues obtaining an appointment. Staff are advised to use their skills on triage to ascertain the urgency of the issue. We will discuss this in our upcoming staff meeting. You are able to use econsult service available on our website from 630am. Please go to www.auroramedcare.co.uk. Thank you. Kamal Manager
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Review titled Good Health Care services
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
I visited the Health care Assistance today at Aurora Medicare Thames View for a routine blood pressure check. I experienced a good services. The Health care assistance answered all my questions and gave me a very good advice.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Patient, our Healthcare Assistants are mentored by our Practice Nurses. I am glad you had a good experience at the practice. Your comments will be shared by the practice team. Thank you. Kamal Manager