Audlem Medical Practice - Ratings and reviews
Reviews
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Review titled Appointment and physio
Rated 2 stars out of 5
by Martin Powell - Posted on 02 May 2024
I had tried to get appointments to see about severe back pain to be told I had to wait two weeks to only see a physio. Then without even taking my coat off the physio printed off exercises to test a back ache he hadn't examined. Then as its got a lot worse since I was Then told by a receptionist that it wasn't urgent and booked an appointment two weeks later. I was in agony so went to a qualified osteopath yesterday to be told I had acute misaligned sacrum he manipulatedamd it is feeling a bit better as I have follow up appointments. I also have pain every day in my left hand which was told is probably age, I'm 45 and fairly fit. I get very nervous about going the doctors and feel sick at the thought of telling a receptionist with no medical knowledge to diagnose me over the phone or in public in reception ams made out that I am wasting your time all the time. I would not want to ring in if, I thought it was non urgent.
Visited April 2024
Audlem Medical Practice has not yet replied.
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Review titled Super staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
I have needed to use the surgery a couple of times this year . On both occasions the GP and all other staff were simply amazing . I am so lucky to to this surgery I’m my village
Visited September 2023
Review titled Audlem Medical Practice
Replied on 16 October 2023
Thank you very much for your review, all the staff really appreciate your kind words and we are very glad to hear that you are happy with the service we provide.
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Review titled Appalling attitude by the receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2023
The lady was very rude and quite angry, she basically accused me of making her feel embarrassed for asking questions about an appointment for a medical examination ? When she couldn’t answer a simple question she said I’d embarrassed her and then proceeded to hang up on me ! Very very bad customer services as I already suffer with anxiety and this lady caused me to literally have a panic attack.
Visited January 2023
Review titled Audlem Medical Practice
Replied on 19 January 2023
Dear patient, thank you for your feedback, I am sorry that your experience at the practice was not of the standard that you expected. If you wish to make a formal complaint to me I will look into this matter and give you feedback as well as discussing this with the member of staff involved. Mrs Diana Ryan (Practice Manager)