Astley General Practice - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Laura Barton - Posted on 06 January 2023
Contacted surgery at 12.44 regarding my baby. I was offered an appointment for 1pm which was amazing but unfortunately I did not have a car so couldn’t make it in time. They offered me online consultation. By 1.06pm I had sent my concerns with pictures, received a reply from a GP with a diagnosis and a prescription had been sent to the chemist. Totally fantastic!
Visited December 2022
Review titled Astley General Practice
Replied on 09 January 2023
Hi Laura, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Thank you Tanya Berry - Practice Manager
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Review titled Not Good Practice
Rated 3 stars out of 5
by Anonymous - Posted on 17 October 2022
I sat on the phone in a queue of 2 twice today Twice I was cut off Wasted over 40 minutes in total I now have to make my way to the surgery to speak to someone regarding my query
Visited October 2022
Review titled Astley General Practice
Replied on 18 October 2022
Hello Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01942 807790 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Thank you
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Review titled Excellent Practice
Rated 5 stars out of 5
by David Foy - Posted on 12 October 2022
Highly proficient and curtious service from the receptionists, nurses and doctors. Helpful in every way, easy to get an appointment and quick to see a doctor.
Visited October 2022
Review titled Astley General Practice
Replied on 12 October 2022
Hi David, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Thank you Tanya Berry - Practice Manager
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Review titled Absolutely fabulous service
Rated 5 stars out of 5
by Karen Binks - Posted on 03 August 2022
I requested medicine on mygp at 8am it was at my nominated pharmacy by 11am. Absolutely brilliant. I never have any problem with my requests. When I visit in person or telephone the surgery the staff are always really friendly, helpful and understanding. I love my surgery.
Visited August 2022
Review titled Astley General Practice
Replied on 04 August 2022
Thank you so much for your kind words. We are so happy with these comments and I will ensure that this is fed back to all the team. Thank you again Tanya Berry Practice Manager
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Review titled Truly excellent, caring service
Rated 5 stars out of 5
by Beverley Jordan - Posted on 24 July 2022
Following the recent death of my father, my elderly mum has moved to Astley to be nearer me as I am now her carer. My mum has multiple, complex chronic illnesses requiring a lot of medication and GP support. The move to a new GP was daunting for her but the support she has received from the doctors and receptionists at the practice has been excellent. Her records were moved across very promptly and she was contacted proactively for a medication and health review within a fortnight. Following this she was referred very quickly for additional diagnostic tests. A slight problem we had accessing the NHS electronic patient record system to reorder her prescriptions was dealt with immediately by the receptionist when we called the surgery. Overall the move to a new GP and practice has been so reassuring to my mum, helping her through an otherwise difficult personal situation. I cannot thank you enough for all your care, compassion and understanding. You are all a credit to the NHS.
Visited July 2022
Review titled Astley General Practice
Replied on 25 July 2022
Thank you so much for your kind words. We are so happy with these comments and I will ensure that this is fed back to all the team. Thank you again. Tanya Berry Practice Manager
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Review titled Very difficult to get in touch on the phone
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2022
I was in a queue on the phone 4th one. I was waiting for almost 30 minutes and when it was my turn,they hung up on me. This is not the first time that happened.
Visited May 2022
Review titled Astley General Practice
Replied on 24 June 2022
Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01942 807790 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you.
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Review titled A breath of fresh air
Rated 5 stars out of 5
by Jayne - Posted on 21 May 2022
I was with a different practice for many years before I transferred to Astley General Practice. What a breath of fresh air! I get texts reminding me of appointments, of test results and for times when the doctor needs to discuss results with me. Prescription requests are in promptly and referrals don’t sit on someone’s desk for weeks until I chase them up. I get through on the phone easily and the reception staff are polite and friendly. The nurse practitioner is also very approachable, as are both doctors. Thanks for making such a difference!
Visited April 2022
Review titled Astley General Practice
Replied on 24 June 2022
Thank you so much for your kind words. We are so happy with these comments and I will ensure that this is fed back to all the team. Thank you again Tanya Berry Practice Manager