Ashley Centre Surgery - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Ian - Posted on 10 April 2024
The practice nurse was extremely helpful and attentive in reviewing my symptoms and a face to face appointment was offered within 24 hours of me submitting my request to see a nurse. Follow up tests were scheduled within weeks of my initial consultation.
Visited April 2024
Ashley Centre Surgery has not yet replied.
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Review titled Very poor receptionist attitude
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I was waiting to collect my wife and could not fail to witness the rudeness to the point of obstructiveness on the part of the receptionist, who blatantly answered simple questions in a manner to make the waiting patient feel small or stupid. When my wife arrived from her consultation to enquire about a blood test required by the doctor the receptionist made it seem like the arrangement was tiresome and remarked that there probably wouldn't be (blood test) slots at the surgery for ten days ( there was one almost immediately), and generally making my wife feel more uncomfortable than when she had gone for the appointment
Visited April 2024
Review titled Ashley Centre Surgery
Replied on 16 April 2024
We are sorry that you have felt it necessary to post this review anonymously. We would welcome the opportunity to discuss your experience further. Please contact Sue, our Reception Manager, who will be happy to investigate. Ashley Centre Surgery
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Review titled Excellent GP practice with continued improving services
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
Had a routine HRT review with my GP today which was via an online questionnaire. Normally I request an appointment, and then go through a set of questions with the GP face to face or via a call to establish if there are any issues, there are usually none, at which point I get my HRT meds prescribed. Today this step was via an online questionnaire which resulted in an immediate prescription to my pharmacy. If there were any issues, the next step would have been an appointment with the GP. ,I thought this was great for straightforward cases with no issues, and saved so much time, a great new process Ashley Centre !
Visited April 2024
Review titled Ashley Centre Surgery
Replied on 15 April 2024
Thank you for your lovely feed back about your recent experience at the surgery. We are glad that you found the online form to be simple and efficient to carry out your review. Sally, Practice Manager
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Review titled Great GP
Rated 5 stars out of 5
by G Mehdipour - Posted on 13 April 2024
I had an appointment at the Ashley Centre Surgery, the GP was very informative about my condition, he listened well and provided lots of information. He was most kind and very professional.
Visited April 2024
Review titled Ashley Centre Surgery
Replied on 15 April 2024
Mr Mehdipour Thank you for taking the time to give such lovely feedback about your experience at the surgery. We have shared your comments with Dr Senad. Sally, Practice Manager
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Review titled Really helpful
Rated 5 stars out of 5
by James Chapman - Posted on 25 March 2024
I needed to rearrange my physiotherapist appointment today at regrettably short notice. The lady behind reception was extremely helpful and managed to secure me a date that suited me perfectly. This is top of the original ally being made within two hours of me submitting the form originally. Great service! Thank you!
Visited March 2024
Ashley Centre Surgery has not yet replied.
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Review titled Very helpful practice
Rated 5 stars out of 5
by Dawn - Posted on 25 March 2024
The receptionist was very helpful and found out the information I required. She booked me an appointment quickly and was very efficient and friendly.
Visited March 2024
Ashley Centre Surgery has not yet replied.
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Review titled Very helpful receptionist
Rated 4 stars out of 5
by Mo Blackett - Posted on 21 March 2024
Phoned with a query regarding the need for more ointment after visit to Leatherhead Hospital, ointment not on my repeat prescription. Receptionist took details, spoke to duty doctor and arranged a prescription to be sent to pharmacy. An amazing service, thankyou to the lady receptionist who restored my faith in the surgery.
Visited March 2024
Ashley Centre Surgery has not yet replied.
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Review titled Great diabetic care
Rated 5 stars out of 5
by Emma - Posted on 06 November 2023
I was diagnosed with insulin dependent diabetes last year. It was quite a shock and the NHS emergency system, really let me down. The specialised diabetic nurse at Ashley Centre was brilliant. She explained my diabetic care path and assisted me through the process. Always being attentive and caring. Thank you, a great example of patient centred care.
Visited November 2023
Ashley Centre Surgery has not yet replied.
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Review titled Getting through on phones=awful
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
On a Tuesday afternoon I spent 1hr 5 mins in a queue waiting to get through to reception. For 40 mins I was first in the queue. Incredibly frustrating. When you get through to staff I always find them helpful and doctors in my experience are brilliant. The phone service totally let's the practice down though and if not improved will force me to change practice unfortunately.
Visited March 2023
Ashley Centre Surgery has not yet replied.
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Review titled Frustrating and no appointments
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
I am new to the practice. I continually get texts on my phone asking me to take part in surveys. My phone is not Wi-Fi so I can’t. I have a tablet for emails but reception ignore my requests for email, so I can’t win. Have struggled to try to get app but still unable to use. I get confused and find this upsetting. No appointments at all. I recently had a chest infection and had to go to 111 for help getting a call back for antibiotic. Very frustrating and not user friendly.
Visited January 2023
Ashley Centre Surgery has not yet replied.