Ashington House Surgery - Ratings and reviews
Reviews
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Review titled Hurdles to accessing HRT
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
This practice is making it virtually impossible to access HRT. Spoke to Receptionist yesterday and told to call on the day which means 8 am in the morning but I have to commute to work at this time and cannot/do not want to make personal calls at work. I cannot spend 1 hour trying to get through at this time or when I am at work. Called the next day and got through at 930 and was then given a phone call appointment two weeks later. Now all colleagues know my business. Why couldn't phone call appointment be booked in the first place? Also when the doctor calls I will be at work and again no privacy confidentiality. As a working women in my 50s I am being discriminated against and barred from getting HRT. No repeat prescription to cover these two weeks was possible so now HRT has lapsed.
Visited October 2023
Review titled Ashington House Surgery
Replied on 01 November 2023
For reasons of patient confidentiality we are unable to respond to comments on this site. Without patient details and further information (which it would not be appropriate to post here) we cannot usefully comment. However, we do have a robust practice complaints procedure and would ask that anyone who believes they have a grievance against the practice contacts us to discuss their concerns. Please visit our website www.ashingtonhouse.com for further information.
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Review titled Trying to get a face to face appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I was told that I needed a face to face appointment, so rang the surgery, the telephone line was constantly engaged so tried later in the day, got through to an automated service which kept me on hold for 35 minutes saying I was in a queue and they would get to me as soon as they could. At no time did they say where I was in the queue, so in the end gave up. What a service !!!
Visited August 2023
Review titled Ashington House Surgery
Replied on 16 August 2023
For reasons of patient confidentiality we are unable to respond to comments on this site. Without patient details and further information (which it would not be appropriate to post here) we cannot usefully comment. However, we do have a robust practice complaints procedure and would ask that anyone who believes they have a grievance against the practice contacts us to discuss their concerns. Please visit our website www.ashingtonhouse.com for further information.
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Review titled Good practice
Rated 5 stars out of 5
by Linda Williams - Posted on 28 August 2023
I used the practice on the 7th and 8th of August for blood tests and a ECG on both occasions the ladies were friendly and very helpful I thought they both gave excellent service . The surgery is also working in conjunction with North Swindon Pharmacy which I also thought worked well together I have no problem with using this surgery
Visited August 2023
Review titled Ashington House Surgery
Replied on 01 November 2023
Thank you for your positive comments, I am glad to hear that our team were both pleasant and helpful. Your comments will be shared with our team.
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Review titled Listening GP
Rated 5 stars out of 5
by David Williams - Posted on 28 August 2023
When in great need to talk to a medical professional, I found the medical receptionist a great help, followed up within an hour by a GP, and the start of my care process within 6hrs by a nurse. What more can anyone expect with an overstretched health care system. Thank you.
Visited August 2023
Review titled Ashington House Surgery
Replied on 01 November 2023
Thank you for your positive comments, we will share your comments with out team. I am pleased to hear that your team was receptive to your needs in a timely manner.
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Review titled Really helpful
Rated 5 stars out of 5
by Linda H - Posted on 26 October 2023
After a yearly blood test, a very engaged and friendly doctor called me to discuss results. She explained everything very clearly and unhurriedly and then went the extra mile by sending some supplementary information. That was impressive. I'd also had a very helpful telephone consultation with another doctor some time before on another matter, and he was just as helpful. Yes, it can be frustrating post-Covid trying to get through to make appointments, but the reception team are pleasant and helpful, and that makes a big difference. I would definitely recommend this practice.
Visited August 2023
Review titled Ashington House Surgery
Replied on 01 November 2023
Thank you for your positive comments, your comments will be shared with the team. We are glad that you found the surgery staff pleasant and helpful and you would recommend us to others.
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Review titled Good customer care
Rated 4 stars out of 5
by Mrs Powell - Posted on 23 June 2023
After being unable to get a prebookable appointment to fit around my work the practice manager was able to help with this and has offered appointments when I needed them . Always very helpful and accommodating
Visited June 2023
Review titled Ashington House Surgery
Replied on 16 August 2023
Thank you for taking the time to comment on this website, I am glad that you had a positive outcome to obtaining the appointment you needed.
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Review titled What an improvement!
Rated 5 stars out of 5
by Michael John - Posted on 19 May 2023
I have attended Ashington House Surgery twice this month, the last time was a year ago. What a pleasant surprise!! The receptionist was so nice and understanding, the Nurse was brilliant with a great sense of humour, the Doctor who was called in by the Nurse to see me was so pleasant and understanding! Thank you. I am now looking forward to being called in again!
Visited May 2023
Review titled Ashington House Surgery
Replied on 20 May 2023
Thank you for your positive comments on the surgery and thank you for sharing your experience of the practice, these comments have been shared with the team.
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Review titled Great local GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
After 40 minutes phoning again and again, trying to speak to a receptionist for an appointment, I got through and she was calm, friendly and helpful. I'd been advised I needed to see a GP within a week, I was given an appointment the same day. The appointment was all I hoped it would be, GP thorough and he listened. Everyone I witnessed arriving at the surgery was treated in the same helpful, friendly manner.
Visited March 2023
Review titled Ashington House Surgery
Replied on 21 March 2023
For reasons of patient confidentiality we are unable to respond to comments on this site. Without patient details and further information (which it would not be appropriate to post here) we cannot usefully comment. However, we do have a robust practice complaints procedure and would ask that anyone who believes they have a grievance against the practice contacts us to discuss their concerns. Please visit our website www.ashingtonhouse.com for further information.
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Been trying to book a routine gp appointment for my son since thursday, today its monday, every time I call, the line is busy, by the time the phone rings (been trying since 8 am, 10 am now) and they eventually pick up the phone they are fully booked. As they now only make routine appointments a week before and for next monday you can only book the monday before, you can not book for tuesday on a monday a week before, for that you need to ring a week before on a tuesday only. Ridiculous! Some receptionists are very rude, its not my fault they hate their job, look for something else, dont take it out on patients! Shame as I really liked two of the doctors, they were very nice, not sure if I can mention their names so I rather not. Now I am looking for another surgery!
Visited January 2023
Review titled Ashington House Surgery
Replied on 18 January 2023
For reasons of patient confidentiality we are unable to respond to comments on this site. Without patient details and further information (which it would not be appropriate to post here) we cannot usefully comment. However, we do have a robust practice complaints procedure and would ask that anyone who believes they have a grievance against the practice contacts us to discuss their concerns. Please visit our website www.ashingtonhouse.com for further information.