Ascot Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I have been with AMC for over 50 years and it has never let me down. I have contacted them 3 times this year. Each time the receptionist was polite, kind and helpful. I have spoken to two different doctors who had researched my history so that by the time we spoke they were efficient and came straight to the point. I cannot rate them highly enough. A wonderful team managed by wonderful leaders.
Visited June 2023
Review titled Ascot Medical Centre
Replied on 24 July 2023
Dear Patient Thank you so much for taking the time to add a user review about Ascot Medical Centre. Our success is measured by the whole Team who work really hard to ensure they provide the best help and care to our patients. It really is wonderful to have such a positive accolade to share with the whole Team at our next meeting and to know that we are still providing the best service after 50 years. With kind regards. Jo Taylor, Practice Manager
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Review titled Brilliant doctors and practice
Rated 5 stars out of 5
by Jean Flanagan - Posted on 05 March 2023
I have belonged to the practice for many years and have never been disappointed. The care and attention is second to none. I can honestly say that any health concerns I have had over the years have been dealt with fast, sympathetically and with the utmost professionalism. I would thoroughly recommend. Thank you.
Visited January 2023
Review titled Ascot Medical Centre
Replied on 05 March 2023
Dear Mrs Flanagan Thank you very much for your recent review about your experience with the Team looking after our patients at Ascot Medical Centre. Such feedback really does boost staff morale, especially in these unprecedented times with demand and capacity in the system. We continue to strive to provide the best service we can and have built a really formidable Team to look after our patients. I will ensure I share this at our next all staff meeting. Thank you. Kind regards. Jo Taylor, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
I just wanted to say that I rang at 11 this morning as I have a nasty burn. The receptionist apologised that all doctors were busy today and that she could make me an appointment for this evening in Boundary House. I asked if she could check with clinician about what I should do until then and she rang me back in minutes with answer. Please thank receptionist for me. Who could fault that? Brilliant.
Visited January 2023
Review titled Ascot Medical Centre
Replied on 17 January 2023
Dear Patient Thank you very much for taking the opportunity to share your review on NHS choices. It really does make a difference when you can talk to someone about best options and the ways in which we can support our patients both in-house and locally for appointments, which helps with capacity and demand on GP Practices. I will most certainly ensure that I pass on your gratitude to our Reception staff who do go out of their way to be as helpful as they can to get the best outcome for our patients. I hope the medical assistance provided has helped with your burn. Kind regards. Jo Taylor, Practice Manager
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Review titled Delivering a Caring, Efficient, Service.
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
I had a call from the Practice front desk following up on some tests. The receptionist walked me through what was next and booked the follow up appointments for me, all done in a pleasant, caring and efficient manner.
Visited January 2023
Review titled Ascot Medical Centre
Replied on 16 January 2023
Dear Patient Many thanks indeed for taking the time to write a review on NHS Choices about the service you received from the Reception Team at Ascot Medical Centre. It really does improve morale in staff by hearing that we have helped a patient and how they have appreciated the efforts that the Team goes with the aim to provide excellent patient care. I will ensure that I pass on your compliments to the Team at the staff meeting. Kind regards. Jo Taylor, Practice Manager
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Review titled Amazing doctors
Rated 5 stars out of 5
by Jeffery Richards - Posted on 30 January 2023
Completed a ‘E-consult’ on Saturday and we received a phone call at 8.55pm in the evening confirming my appointment on Monday. We then received a text confirming my appointment a brilliant service
Visited January 2023
Review titled Ascot Medical Centre
Replied on 05 March 2023
Dear Mr Richards Thank you very much for your recent review and apologies that the response I sent had not updated on the website. Thank you so much for your positive feedback which really does boost staff morale, especially in these unprecedented times with demand and capacity in the system. We have found that by introducing and embracing digital technology over the last 5 years with E-consultations, it has really helped streamline the service we can provide to our patients. We are really happy that you have experienced a good service. I will ensure I share this at our next all staff meeting with our wonderful Team. Kind regards. Jo Taylor, Practice Manager
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Review titled Caring, professional & trustworthy practice
Rated 5 stars out of 5
by David Fryer - Posted on 29 December 2022
I’ve been with AMC for around 4 years. The care & professionalism is simply outstanding. I wouldn’t want to be registered anywhere else. Cracking practice & thank you to the team.
Visited December 2022
Review titled Ascot Medical Centre
Replied on 03 January 2023
Dear Mr Fryer I would like to thank you very much for taking the time to write a review supporting Ascot Medical Centre and the care and professionalism you have encountered by the Team. It is a real morale booster to everyone to hear that they are valued in this way and I will ensure that I pass on your comments to them all at our next weekly staff meeting. Kind regards. Jo Taylor, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2022
We didn’t actually have an appointment as we’ve just recently registered at the Practice. The staff were most welcoming and helpful and we were fully informed of all the services available. The eConsult system has been used once and proved to be very efficient. In this day and age there are far to many complaints made about the NHS and those who staff it but as a now retired NHS Manager I recognise good service when I see it. Thank you for the welcome AMC.
Visited July 2022
Review titled Ascot Medical Centre
Replied on 30 August 2022
Dear Patient I would like to respond to your accolade to the staff and systems at Ascot Medical Centre which are very much needed within an NHS environment which you recognise; I will be sure to pass this on to our staff at our weekly meeting. Reviews like yours really do make a difference and are an excellent tool to boost staff morale. Thank you for taking the time to do so. With kind regards. Jo Taylor, Practice Manager
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Review titled Impossibile to be seen by a doctor
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2022
In the past few years I tried many times, and failed, to get an appointment with a doctor at this surgery; even phone appointments seem rarer than hen’s teeth. Eventually gave up and let situations deteriorate so much they are now serious problems. Tried again to get an appointment recently, the only one I could have was at an Extended Hours clinic at a different surgery, run by a private health company. I haven’t seen a doctor at the practice in about four years, only nurses and phlebotomists - why?! Are there even any doctors on site anymore? I understand Covid has made things harder for medical practitioners but problems existed here before, they’ve just been exacerbated by the pandemic. Being ill and worried to death about your health is bad enough as it is without the added stress of feeling like you have to fight to receive help or be abandoned, I really wish the practice’s partners would remember this. Mental health and vulnerable patients in particular risk being neglected and completely forgotten, with the consequences this entails. Please keep this in mind next time you casually dismiss a patient’s desperate call for help with “Sorry, there aren’t any appointments available. Try again next week”.
Visited May 2022
Review titled Ascot Medical Centre
Replied on 31 May 2022
Dear patient Thank you for your comments on NHS Choices; due to a technical glitch, the response we submitted last Monday 23rd, failed to upload so please accept my apologies for late response. As a Practice we always find feedback really helpful to ensure that we are keeping up to date with what patients are experiencing to compare locally within our Ascot Primary Care Network to see how we can improver. I am very sorry that you have experienced problems in securing contact with the Practice in this instance. There have been many changes in the way in which GP Practices work in recent years with the addition of varied clinicians to signpost patients to and give patient choice. Though we do offer every day telephone consultations with a GP or healthcare professional, we offer 24 hour, 7 days a week online eConsultations which are dealt with and acknowledged even over the weekend to book a future appropriate appointment and depending on the clinical need, that clinician decides whether the condition requires a face-to-face appointment. We are also fortunate to be able to utilise such appointments in providing our patients where demand and capacity have been exceeded in-house, offering alternative appointments locally which may be via telephone consultation or face-to-face. This may be with a local GP / Nurse / Paramedic / Pharmacist / Healthcare Assistant / Social Prescribers / Care Co-ordinators that would be more appropriate to deal with a specific medical issue. We have been proactively helping our patients who are more vulnerable and with long term conditions, by introducing the Month of Birth recall systems so that we have booked appointments in advance for them to see the most appropriate clinician and proactively ensure that this is a multi-disciplinary approach to reduce duplicate appointments and aim to give this service as a "one stop shop". Unfortunately, as you have not provided me with your contact information, I am unable to ascertain whether this approach would include yourself but I am very happy to discuss with you directly - please contact me via our email address amc.amc@nhs.net and mark for my attention. I look forward to hearing from you. Kind regards. Jo Taylor, Practice Manager