Alton Practice - Ratings and reviews
Reviews
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Review titled Receptionist Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
NHS need to investigate the Alton practice GP for always subjecting patients to the most terrible services. The receptionist today on 8th February at 12:46pm this afternoon rudely and falsely claimed that patients can’t register for the apps online; and must physically attend the GP to register using their paper forms. I can clearly see, the ability to register on the NHS app and Patient Access is clearly available. I’ve done the first part of the registration on Patient Access and linked the GP, but this unhelpful woman is refusing to approve the request, claiming “it’s not possible”.
Visited February 2023
Alton Practice has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Terrible experience. You cannot see a doctor without a same day appointment that you need to book by phone at 08.00 o' clock even if it is urgent. Not even a chance of a telephone appointment. The few times I tried to walk in, was sent away even if there was no one in the waiting room.
Visited February 2023
Review titled Alton Practice
Replied on 10 November 2023
Dear Patient, We are very sorry to hear of your poor experience recently at the practice. We would like to hear more about your experience in order to understand what we can do to learn from this and make any necessary changes. Please call the practice on 0208 788 4844 and ask to speak to a member of the management team. The Alton Practice.
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Review titled Excellent and understanding in all aspects of care
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
Phoned the day before and got an appointment on the morning of the next day. Very helpful reception and a caring and efficient GP. Got the necessary medicine and was away within 45 minutes. All of you are a credit to the NHS. It nearly, but only nearly, made being ill a pleasure.
Visited September 2022
Review titled Alton Practice
Replied on 10 November 2023
Dear Patient. thank you for taking the time to leave such wonderful feedback about your experience as a patient at the Alton Practice. We're delighted to hear that you found the reception team to be helpful and that the GP you saw was caring and efficient. Kind regards, The Alton Practice
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Review titled Impossible to get through on the phone
Rated 3 stars out of 5
by Anonymous - Posted on 22 June 2022
I rang to get an appointment and simply could not get through. I tried to speak to someone after 10.30am when the rush for appointments was over but still could not get through to speak to anyone.
Visited June 2022
Review titled Alton Practice
Replied on 01 July 2022
Dear Patient. Thank you for taking the time to provide this feedback. I am very sorry to hear of the poor experience you had when trying to contact the practice by telephone. We regularly review the volume of calls coming into the surgery and we plan our rotas accordingly. We have also provided other options for getting in touch with the practice. Patients can now contact us online via our website, for a very wide range of common queries. As a direct result of your feedback, I will be asking our telephony provider to ensure that there were no technical issues which may have resulted in you not being able to get through on the day in question. I hope this provides you with the reassurance that we take all feedback seriously and that action is taken as a result in order to improve the service that we are providing. Kind regards The Alton Practice