Albany Practice - Ratings and reviews
Reviews
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Review titled Great gp practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I would really recommend this GP practice. They are all very kind and helpful to me as well as being professional and courteous.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave us with a review. We are so pleased that you have had such a positive experience with the practice and have rated us 5 stars. It is really great to hear that patients are happy with the service that we provide. We do hope that this positive experience continues in the future. Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2023
I was seen at short notice, did not wait long in the surgery and the clinician was friendly and thorough when dealing with my blood tests.
Visited August 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Patient, Thank you for taking the time to leave us a review and provide us with a 4 star rating. We really do appreciate this. We're pleased to hear that you've having a positive experience with the practice and were happy with the clinician that you saw for your appointment. We hope that this positive experience continues. Kind Regards, The Management Team The Albany Practice
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Review titled Happy to be with this practice
Rated 4 stars out of 5
by Asif - Posted on 01 August 2023
I am registered with this practice for seven yrs and have no complaints, everybody has been good, the reception staff is also helpful and efficient now, sometime back it was not so good but much better now.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Asif, Thank you for your positive review of the practice. We are happy to hear that you have noticed the improvement in the practice and that the hard work is being noticed by our patients. We hope that your positive experience continues. Thank you Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
Very good at the moment no problems especially with the communication part of it the texts, regarding taking any medication emails and telephone calls are so far good I would say.thanks so much.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Patient, Thank you for your positive review of the practice and that 5 star rating. We are very pleased to hear that you have been having a positive experience with the practice and we hope that this continues. Kind Regards, The Management Team Albany Practice
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Review titled Adequate
Rated 3 stars out of 5
by Anonymous - Posted on 27 July 2023
No information of doctors who work in the practice Reception staff require more training inadequate information on the services available .
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Patient, All of our staffing information is available on our website, and if you need to know anything particular about the staff the reception admin team will always be happy to provide you with this information. You would have noticed in the building that the other two practices may have had a sign with some of their staff names listed however this information is not all up to date as within GP practices staff changes happen; new people start with the practice and some do sadly leave at times, therefore as a practice we made the decision to not have this sign in use. We're sorry to hear that you feel the reception team need more training. All staff members complete their mandatory training and all of the reception admin team do undertake customer service training. We have had a few new staff members join us recently who have been undertaking training as new employees. However we will take your advise on board and we will look into arranging further customer service training and further training on the services available in the future. We do hope that your experience improves at the practice and have a more positive experience. Please do not hesitate to reach out to us directly should you ever need to discuss anything at all, we will be happy to help. Kind Regards, The Management Team Albany Practice
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Review titled Receptionist ruin that place
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
Very disappointed by the receptionists. They are like a group of security guards. They are extremely rude , how they are allowed to deal with unwell people is beyond me. It’s because they are personal friends of the manager that they are able to get away with it. I was urinating pure blood and asked for a urine sample when I arrived for my appointment. I practically had to beg them to give me a sample bottle and openly state why I needed one. They also told me I had an appointment booked and they even texted me it. To then tell me they booked me one by mistake. They are rude, make people feel uncomfortable and really need sympathetic training.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Patient, We are very sorry to hear of this negative experience that you have experienced at the practice. We can confirm that all of our staff are hired through the correct pathways and all go through the same strict employment process and pre-employment checks. Our receptionist are trained under the supervision and direction of the management and GP partnership team. They are trained to triage a patient's query so that they can signpost this to the correct clinician or alternative avenue. I am sorry on this occasion that it has not been a good experience with the reception team, we of course would be happy to discuss this in details with you should you wish to contact us directly and speak to a member of the management team about your experience as we cannot speak of specifics via this particular method. Again, we apologise that you have had a negative experience with the practice and we sincerely hope that your experience improves going forward. Kind Regards, The Management Team Albany Practice
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Review titled Consultation
Rated 5 stars out of 5
by Habteselassie Tesfamichael - Posted on 22 July 2023
I had an appointment with the doctor for further information on the results of the blood test results and my other concerns about my diabetes and health conditions.consequently the doctor was happy with my collastrol results and advised me about my diabetic results to take heed of my feelings . further more I forwarded whether I can get more injections for vitamin B12 as I am physically weak. However she told me that I have enough enjection for this year and is necessary to have more than these. she further adviced me to take the bowel test kits. Consequently I obtained the test kits and will bring it back to the sergery with the necessary information by next week. The Doctor is so polite and has admirable character.
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Habteselassie Tesfamichael, Thank you for taking the time to leave a positive review for the practice and the 5 star rating. We really appreciate it when patients take time to leave us this feedback. We are pleased to hear that you have had a positive experience with the practice and we sincerely hope that this continues. Thank you Kind Regards, The Management Team Albany Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Rick Blackman - Posted on 18 July 2023
Excellent all round service. Prompt replies and pleasant staff. There could be more people to answer phones in the morning
Visited July 2023
Review titled Albany Practice
Replied on 09 August 2023
Dear Rick Blackman, Thank you for taking the time to leave us a positive review. It is great to hear that you are having a positive experience with the practice and have provided us with a 5 star rating. We definitely take on board your comments regarding more people answering the phones. We do always try and have a minimum of two - three people answering telephone calls at our busiest times of 8am and 1pm however some times this cannot happen due to leave or staff sickness. We have however improved our telephone systems as you may only see one receptionist on the desk at times but there are staff working elsewhere that are able to log into the telephone system via a cloud based service and answer calls. We hope that your positive experience with the practice continues. Kind Regards, The Management Team Albany Practice
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Review titled Great service
Rated 5 stars out of 5
by Eihab Nafa - Posted on 12 June 2023
Helpful staff, they answer their phone right the way. And always try to resolve your problem. Good doctors with good experience and the nurses are kind and professional.
Visited June 2023
Review titled Albany Practice
Replied on 15 June 2023
Dear Eihab, Thank you for taking the time to leave a review for us and for the five star rating. We really do appreciate this and we are so pleased that you have having a great experience with the practice. It is especially good to have the positive feedback regarding our telephone lines as we have had these new improved lines fitted as well as having additional staff answering the calls at the busier times, so it is great to hear that the changes are having a positive impact. Thank you once again. Kind Regards, Management Team The Albany Practice
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Review titled Highly skilled practitioners
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
The practice has always responded to my needs with thoroughness and care. I am very happy with my long experience with all the doctors and support staff.
Visited May 2023
Review titled Albany Practice
Replied on 15 June 2023
Thank you - We believe this to be a duplication of a previous feedback that we have already responded to Kind Regards, Albany Practice