Wensleydale Dental Practice - Ratings and reviews
Reviews
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Review titled one unpleasant receptionist
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2024
Friday 9 Feb.2024, I woke up with an dental abscess, called 111 who where extremely helpful. They gave me a reference to go to the dental surgery at the hospital. Rang the number given, Saturday was totally booked up. Was advised to try again on the Sunday but no guarantee as the surgery at week ends opens only form 8 to 11, or 11.30. As my abscess got better thanks to 111's excellent advice I did not call the hospital dental surgery as I felt that since I was not in pain, I should leave that Sunday surgery for people in excruciating pain. 111 then gave me two other options, one of which was Wensleydale dental practice, I was given another reference number. I went to the dental practice Monday morning 12 Feb. When I explained why I needed dental care and I offered to give the reference number 111 had given me, one of the receptionist was not interested, immediately told me that there were no NHS appoinments available at all . When I ask about private, money was definitely at the top of the agenda and I felt the receptionist was most unhelpful and uncaring. I made an appointment for that day at 3.45 after a very poor communication problem but subsequently cancelled it as the receptionist made me lose total confidence in the dental practice. I sent an email to cancel the appointment and complained about that particular receptionist. I never received any answer. Unacceptable, harsh uncaring behaviour from one of receptionists , especially hard to take as the 14 of Feb I had an appointment for an urgent cancer referral at Hamptons Hospital and I was extremely worried about that.
Visited February 2024
Review titled Wensleydale Dental Practice
Replied on 20 February 2024
Dear Anonymous, We are sorry to hear that one of our receptionists was unhelpful and uncaring towards you and we thank you for your feedback. We will ensure that your review is discussed in our next practice meeting so that lessons are learnt by the entire practice team. We are very keen to know the exact details in order to establish if further training is required or further investigation. Please feel free to contact the practice to speak with our Head Receptionist or Practice Manager, either by telephone 01480 453003 or in person. We hope your appointment went as well as possible 14th February. Yours sincerely, Wensleydale Dental Practice
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Review titled Terrible service and customer care
Rated 1 star out of 5
by Michael Barnes - Posted on 14 August 2023
I had an emergency repair done (filling) and withing a couple of months it fell out. I was refunded for the filling but not for the rest of the costs even though they did not want to re-do the repair. I am left out of pocked by sub standard dental work.
Visited March 2023
Review titled Wensleydale Dental Practice
Replied on 15 August 2023
Dear Mr Barnes, Thank you for your further review (previous one on Google), your feedback is greatly appreciated. We are sorry that you will not take up our offer of a further appointment to discuss the clinically recommended treatment options once more, we would still be happy to schedule you a further appointment should you want one. Please do contact our reception team should you have any queries at all: Tel: 01480 453003 Email: Info@wensleydaledental.co.uk Text: 07401174350 Many thanks. Wensleydale Dental Practice
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Review titled Dentists are great, reception terrible
Rated 3 stars out of 5
by Anonymous - Posted on 22 December 2022
Have been a patient with my children for approx 3 years. In that time I've found the dentists to be friendly and caring. Reception staff are cold and surly and treat you as a problem. I've never felt welcomed by them. Not a smile for the cat!!! Also find that the majority of appointments are cancelled late notice at least once. Perhaps the service would be better if we weren't NHS patients?!
Visited November 2022
Review titled Wensleydale Dental Practice
Replied on 04 January 2023
Dear Anonymous, Thank you for your review, we are sorry to read that you have found our receptionists to be cold, surly, and unwelcoming. We shall ensure this feedback is passed on to our head receptionist. We would very much appreciate further details and kindly ask if you could give us a call on 01480 453003 or send a text message via 07401174350, so that our practice manager can correspond with you directly. Many thanks. Wensleydale Dental
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Review titled Outstanding patient care
Rated 5 stars out of 5
by Sarah Wilkinson - Posted on 12 October 2022
I contacted Wensleydale surgery to ask for help as my tooth had broken. I had previously phoned my existing surgery to be told abruptly that as I hadn’t attended since Covid I was no longer a patient with them unless I wanted to go private. On considering my options I decided to contact Wensleydale instead as I knew someone who worked there & the reviews are excellent. I have to say I wasn’t disappointed, the dentist and dental nurse were both so caring and thoughtful, listened to my concerns and fully reassured me. Every step was explained and I felt no pain or discomfort. I am now signed up to their regular payment scheme & couldn’t be happier. Thank you all at Wensleydale
Visited October 2022
Review titled Wensleydale Dental Practice
Replied on 04 January 2023
Dear Sarah, Thank you for your kind review. We are glad you're happy with our services and we look forward to seeing you at your next appointment. Many thanks. Wensleydale Dental