Walsall Family Dental Practice - Ratings and reviews
Reviews
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Review titled Great staff and service
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2024
Great experience as the staff is really good and friendly.The dentist is really friendly itself that understands and helps well. Great service
Visited January 2024
Walsall Family Dental Practice has not yet replied.
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Review titled Dreadful. Avoid
Rated 1 star out of 5
by Jessica Martin - Posted on 17 May 2023
I’ve thought long and hard giving this review but unfortunately this is the worst dentist i’ve ever been to. I’ve been registered at this dentist for over 6 years while also paying for private dentist treatment from a separate practice. Apart from one who is always lovely and considerate, I find the staff rude. I work and live locally and I don’t like how the staff shout out your personal information when you’re literally right next to them at the desk in a cramped waiting area. I’ve commented on this twice! Staff will also often burst through the door in the middle of your appointments which I find unacceptable. Appointments feel rushed and hasty and the Dentists don’t inform you of your dental options( there’s always multiple options) Secondly but in my experience this dentist will always recommend extraction of teeth rather than other viable alternatives. I’ve had two teeth removed on the recommendation of the dentist here which I now deeply regret as I’ve been informed it was unnecessary , private dentists will always say removing teeth should be an absolute last resort but it seems like that’s not the case here. I now have a hefty bill to replace the missing teeth at the age of 26 and replace black fillings because I wasn’t informed of a white filling alternative. Avoid this dentist practice!
Visited May 2023
Review titled Walsall Family Dental Practice
Replied on 29 June 2023
Thank you for the response, I am sorry to hear that your experience with us was not more positive. Your comments will be discussed with staff so we can learn from the negatives and improve. Kind regards Sarah Greenhouse
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Review titled Long wait dentist
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
Ok denist...but very small waiting rooom had 11am appointment was seen at 11.50 been attending last 5 years always the same never ever seen on the time given
Visited February 2023
Review titled Walsall Family Dental Practice
Replied on 29 June 2023
Thank you for the response, please contact me at the practice to discuss your comment further. Kind regards Sarah Greenhouse
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Review titled Great practice
Rated 5 stars out of 5
by Emma Bayliss - Posted on 29 December 2022
I’m not very fond of going to the dentist and when I explained my worries to them i was put at ease straight away. The dentist and nurse were very friendly and professional; I couldn’t have had a better experience.
Visited December 2022
Review titled Walsall Family Dental Practice
Replied on 30 January 2023
Hello Thank you for taking the time to provide feedback, I am so glad that you were happy with the service provided. We look forward to seeing you again in the future Regards Sarah Greenhouse
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Review titled Long waiting times
Rated 1 star out of 5
by Joanne Ramsey - Posted on 17 August 2022
Arrived on time. On arrival I was told that I would be seen next. Waited 30 minutes and watched 3 people get called who had arrived after me. Reception told me there were 4 dentists and they were all busy. Walked out without being seen. Waste of my time and work break.
Visited August 2022
Review titled Walsall Family Dental Practice
Replied on 29 September 2022
Hello Thank you for taking the time to provide feedback, I am sorry to hear your experience was not good, please contact me at the practice on 01922 623144 and we can arrange an alternative appointment and discuss this further Regards Sarah Greenhouse
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Review titled Excellent care
Rated 5 stars out of 5
by Liz Day - Posted on 31 August 2022
I am a total wimp when it comes to the dentist and 12 months ago had a tooth removed with care . I returned today for a routine check up knowing I still had outstanding work needed and again was treated with care and respect .the dentist explained in a straightforwrd way what was needed and why she wanted to do it today knowing I would probably not come back .
Visited August 2022
Review titled Walsall Family Dental Practice
Replied on 29 September 2022
Hello Thank you for taking the time to provide feedback, I am glad you were satisfied with the service received, we look forward to seeing you again in the future Regards Sarah Greenhouse