Stratford Village Dental Practice - Ratings and reviews
Reviews
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Review titled Awful. Poor equipment and unhygienic
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
The practice is terrible. The room was worse for wear and the equipment very very old compared to other dentists. I was shocked. After my treatment I had to drink the mouth wash from a plastic cup and then was asked to spit it out into another plastic cup because the sink beside the chair wasn’t working to flush the spit away!!!! The dental nurse took the cup I had spat into, away by hand…Disgusting. Midway through my treatment the nurse had to leave because there was the piece of equipment needed in the room. Someone else was using it… she said they’re were only to of them???!!!…The equipment is old and my particular dentist was very cold and to the point…But if you worked in a room like this, it probably has a negative effect on your attitude towards patience . I will not be returning.
Visited May 2023
Stratford Village Dental Practice has not yet replied.
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Review titled Disorganised and Poor Customer Service
Rated 1 star out of 5
by Kevin Kuma - Posted on 15 March 2023
Monday 27th February: I was booked for a dental check-up at 10.15. Arrived early and was kept waiting for 40 minutes. Having asked, after later people were called for later appointments, when I was to be seen I was assured I would be next. I was not. Left after 45 minutes. I called back the same day to ask to reschedule. Was confirmed, on the phone for Wednesday 15th March at 09.45. Wednesday 15th March: I arrived early for this appointment and was asked if I received a confirmation text message. I had not and there was no record of my appointment. Same day I requested a check-up and was confirmed over the phone for Monday 27th March at 11.30. I called back again later the same day to reconfirm and asked to speak to another receptionist to ensure this was seconded. I advised I would call again on the Friday 24th March to confirm again. This is truly appalling. Customer service the first time was extremely poor. Not only was I not advised, though I had been clearly waiting for more than 20 minutes when I would be seen when I did ask the response was dismissive and barely engaged. At this point I was considering booking a private appointment, however this costs £55 on a nearby private surgery. The amount of time I have wasted simply trying to attend an appointment costs the company I work for in productivity possibly more than £55. I want to log my experience in writing in the hope that someone identifies serious efficiency and organisational failings at this surgery.
Visited March 2023
Stratford Village Dental Practice has not yet replied.