Solanki Dental Practice - Ratings and reviews
Reviews
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Review titled best receptionist
Rated 5 stars out of 5
by Wahid Khan - Posted on 04 July 2023
came to bring my mom to appointment little reception lady with glasses so nice explain in urdu so my mom could understand gave mom water because she was tired and had pain. best staff so nice and caring open door for her and told dentist see her downstairs. changed details so all appointments more easy downstairs now. very very good.
Visited July 2023
Solanki Dental Practice has not yet replied.
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Review titled Joyous staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Sign up was pretty straightforward and staff were professional, seems like a lively workplace. From my point of view At solanki dental practice, the staff all understand each other which makes things not only easier for them but also for the customers.
Visited July 2023
Solanki Dental Practice has not yet replied.
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Review titled Great dental practice!
Rated 5 stars out of 5
by Mouna Nagi - Posted on 19 February 2024
First time booking at this dental practice for my children, the staff were really professional treating my children and very friendly. The dentist kindly treated my daughter for her first filling and made her feel at ease we will definitely continue coming to this practice! Thank you 😊
Visited July 2023
Solanki Dental Practice has not yet replied.
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Review titled Superb customer service
Rated 5 stars out of 5
by M.Asghar - Posted on 10 June 2023
I have had excellent assistance from this dental practice already, my wife called in with some telephone queries and she is not easily impressed, but she told me how exceptional the lady who answered her call on Thursday evening was. She went and double checked information rather than just giving out wrong advice, she explained fully the costs she could verify and what only the dentist would confirm after seeing her in person. She made her feel no pressure what so ever, unlike several other surgeries did when we enquired with them before chosing this one. She gave her contacts for an emergency dentist and even explained about using the 111 service. Not only this but her mobile signal was awful and the receptionist even kindly apologised and offered to call her back. This never happens but she did call back and straight away too! Greeted with a hello madam its just Solanki dental practice calling back, I recognised this is the same lady who helped me. You have an excellent team of genuine staff. I hope this recognition is passed on to her. Brilliant customer service again!
Visited June 2023
Solanki Dental Practice has not yet replied.
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Review titled Impressed enough to register my kids here.
Rated 5 stars out of 5
by Mrs Katherine Patel - Posted on 23 January 2023
I came in just before christmas with my mother-in-law and realised just how much better than my surgery this practice was! Her female dentist was amazing. I called back later and sadly couldn't register myself but the lady on the phone explained so politely. I wish I had never gone to my current dentist which is really bad but was able to book in my kids. Every time we call in for my mother-in-law I think the same person answers with such a pleasant manner and always with a good morning welcome too! My husband jokes he hasn't been called sir in years and never makes any calls but is happy to ring here for his mum because he said it's not a big hassle like everywhere else. The staff here are so helpful and genuinely caring it makes such a nice change. Thank you.
Visited January 2023
Solanki Dental Practice has not yet replied.
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Review titled Unhelpful customer service
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2022
Receptionist was very rude when I needed emergency help and was actually advised by NHS 111 to contact them for help. They were blunt, showed no empathy and unwilling to help or give any advice. They just told me call NHS 111 back. Would not recommend this practice. Disappointed.
Visited June 2022
Solanki Dental Practice has not yet replied.