Regency House Dental Practice - Ratings and reviews
Reviews
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Review titled Bad experience
Rated 1 star out of 5
by Deb - Posted on 24 April 2024
Receptionist less than helpful with rearranging 1 missed appointment with extremely apologetic patient who was clearly distressed and receptionist was aware appointments were available and was willing to book patient in. Patient has no history of abusive behaviour and zero tolerance policy was not indicated in this scenario in my opinion. When patient gave name was treated unfairly. NHS 111 gave clear advice that the practice offered appointments although it seems the practice were not following this guidance as advised. Poor customer experience+++
Visited April 2024
Regency House Dental Practice has not yet replied.
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Review titled Awful dental practice.
Rated 1 star out of 5
by Elle Lewis - Posted on 11 March 2024
Cancel your appointment morning off, but if you cancel less than 24 hours before they put your appointment even further back. No common sense from the receptionists and they just argue back instead of finding a solution.
Visited March 2024
Regency House Dental Practice has not yet replied.
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Review titled Professional care
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
This dental practice is professional and friendly. Their treatment is gentled administered, so much that neither myself nor my daughter have suffered. No longer is going to the dentist a scary thought but rather a calm and reassuring necessity.
Visited October 2023
Regency House Dental Practice has not yet replied.
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Review titled Friendliest dentist and great service
Rated 5 stars out of 5
by Colm Derham (Mike) - Posted on 21 September 2023
Clean professional and very friendly. Put you at total ease and I always hated the dentist. These people from reception to nurse and dentist were all lovely. Other practices should take note on how to look after nervous patients. 5 ***** all the way Thank you
Visited September 2023
Regency House Dental Practice has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Mrs Kay Grieves - Posted on 09 February 2023
My brother has severe learning difficulties and needed very specific, emergency dental attention and care, recently. Absolutely everyone that attended to my brother was outstanding. From the receptionist I first spoke to, to the dentist, hygienist and dental nurses that attended to him - everyone was kind, generous, understanding and went above and beyond to be supportive and helpful. I cannot thank everyone at Regency dental practice enough for their superb service.
Visited February 2023
Regency House Dental Practice has not yet replied.
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Review titled Very Helpful Receptionist & Dentist
Rated 5 stars out of 5
by Mr Goulding - Posted on 14 January 2023
Always received excellent service from this practice both at reception and by the dentist themselves. I have an autistic son and the dentist bedside manner is superb with him. They always feel efficient and no pushy treatments. They do a great job.
Visited January 2023
Regency House Dental Practice has not yet replied.
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Review titled Continually cancelled appointments
Rated 1 star out of 5
by Michelle Way - Posted on 10 November 2022
I paid monthly on a dpas plan for 2 check ups and 2 hygienist appointments. They have twice cancelled my hygienist appointment and said the next one would be next February. This means I have not received the appointments I have paid for. I have no faith in them so have left and they would not partially refund me for the appointments they couldn’t honour so I have paid £190 for 2 appointments. Absolutely appalling
Visited November 2022
Regency House Dental Practice has not yet replied.
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Review titled Best Ever
Rated 5 stars out of 5
by James Axford - Posted on 24 October 2022
For many years I had neglected the health of my teeth and it became necessary for me to seek help. There was never any criticism of my neglect only a willingness to solve my problems. The work carried out has been to a very high standard of professionalism. The dental surgeon and staff are without question the best.
Visited October 2022
Regency House Dental Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by IAN GREIG - Posted on 16 July 2022
Have been a patient of yhe Regency Practice for over 15 years. The previous owners were excellent in all areas of the business. One is obviously concerned that the new owners will maintain the same standards. I need not have worried. Due to a painful mouth my request for an early appointment within 36 hours was duly arranged by very courteous receptionists. The same great service continued when seen by the dentist who fully explained what was wrong and the range of future treatment depending how I reacted to the antibiotics/ Thank you
Visited July 2022
Regency House Dental Practice has not yet replied.
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Review titled Friendly, Helpful and Caring
Rated 5 stars out of 5
by Martin - Posted on 03 July 2022
From the off when the family registered, Regency House were friendly and helpful throughout the process. We have an autistic son and on our first visit the dentist was fantastic, explaining the process to him and communicating throughout the check up. All the family were seen by the dentist in a friendly efficent manner, while reception handled all enquiries with a smile and any request was not a problem. Highly recommended.
Visited June 2022
Regency House Dental Practice has not yet replied.