Newport Pagnell Dental Limited - Ratings and reviews
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
The staff always friendly and welcoming. Really amazed by the results of my daughter’s treatment. Thank you.
Visited January 2024
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 21 January 2024
Thank you kindly for your 5* rating and the review about your experience of our service at Teethinline. We are delighted to hear you are amazed at the change to your daughters smile and thank you for sharing your experience
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 13 January 2024
The back and fourth between the orthodontist and dentist. We saw the orthodontist who said they would not start treatment until a baby tooth was out. We did this and went back only to be told that 2 adult teeth need to be removed and we were referred back to the dentist again. I feel it only needed 1 referral and the dentist could have taken the baby tooth and adult teeth out at the same time. This process only has wasted 3 months and we still have started treatment for the braces ?
Visited January 2024
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 21 January 2024
Thank you so much for your feedback regarding your experience at Teethinline. We completely understand your frustration and appreciate that making return visits when you feel it is unnecessary can be frustrating and time-consuming. Unfortunately as you have sent feedback anonymously we are unable to comment specifically on your situation however, we can explain the broader and general procedures we adopt. We are wondering if perhaps you visited us a New Patient for an Orthodontic Assessment, where we identified baby teeth present that needed to come out regardless of the treatment plan we propose further down the line. Given our NHS Treatment Waiting List is around 18/24 months, our Specialists may suggest removing these as this can open space, change how the teeth/gums grow and develop and may determine a completely different plan of action. Then when you reach the top of our NHS Treatment Waiting List and return to see us for the actual treatment to be proposed, some 18/24months later, we can see what has happened in the interim period and how these changes affect the final treatment plan we propose to you. This may mean further extractions of adult teeth are required and sometimes it can even determine whether orthodontics are still necessary, given the space the extracted baby teeth should have created for adult teeth to come through differently. If this was not the case for you, we would really like you to get in touch so we can look at your specific case in more detail and follow up with the Orthodontic Specialist you are seeing here at Teethinline. Perhaps you can email us at practicemanager@teethinline.co.uk and we would be happy to investigate this and respond more personally for you. It would also given us an opportunity to review things from our perspective too. Thanks so much for sharing your experience, we value and appreciate your feedback and hope you will get back in touch so we can help you further.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
The actual dentist was lovely. The waiting period and the pre appointment to attempt to get patients to go private was ridiculous
Visited December 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 06 December 2023
Thank you for reviewing your recent experience at Teethinline Newport Pagnell. We are delighted you found the specialist orthodontist lovely at our practice. We appreciate that the waiting time for an NHS Assessment Appointment is quite long however this is something that is beyond our control. Like many other specialist practices, we are inundated with patients needing an NHS Orthodontic Assessment but we only have a limited amount of NHS funding to assess and treat NHS Patients and this is what causes the delays. We try our best to see as many patients as we can but unless there is a significant change to the NHS funding allocated to us and other NHS Orthodontic Providers, sadly it is unlikely that NHS waiting times will reduce in the near future. We do tell patients about our self funded options as some patients really do not want to wait in excess of 18 months for treatment. However we are disappointed if you felt that there was pressure to consider this as it is truly not intended this way, it is just an option for your consideration. If you prefer to wait for NHS funded treatment that is absolutely OK with us. We will be in touch with you again as soon as we can to plan next steps. Thanks again for reviewing us, we value and appreciate your feedback.
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Review titled My experience
Rated 5 stars out of 5
by Andrew P - Posted on 03 November 2023
Appointment on time Very thorough explanation and continued to check my son was comfortable whilst applying the brace, Reception team very friendly and knowledgeable.
Visited November 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 13 November 2023
Following your recent experience at Teethinline, thanks so much for your 5* rating and review Andrew. We are delighted you found everything great. Thanks for sharing your feedback.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
Really impressed with the result of daughter’s treatment. She’s got a beautiful smile and now her confidence is back. Many thanks to the Oldbrook MK Team, who were always helpful, friendly and professional. Would definitely recommend.
Visited November 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 13 November 2023
Following your recent experience at Teethinline, thank you so much for your 5* rating and lovely comments about the service you and your daughter received. We are delighted she is loving her new smile and the confidence it has given her. Thank you for your feedback and for recommending us.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2023
The actual orthodontist has been fantastic. The issue I have is with the receptionist. She was very rude on the phone when I tried to rearrange an appointment that had been made 10 minutes prior and emailed to me. I called straight away to change it so we could attend during the schools holidays & I was met with a rather abrupt response.
Visited October 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 13 November 2023
Thank you for taking the time to review your recent experience at Teethinline. We are sorry to hear you found our receptionist rude on the telephone. This is not our normal standard and we will of course share your feedback with our reception team to make them aware of your personal experience. We are sure you appreciate that whilst we do try our best to help with specific appointment requests, our diaries are very busy and given many of our patients are of school age, it is impossible to see everyone specifically during school holidays. I hope we managed to find a suitable appointment change for you. Unfortunately as your review is anonymous, we are unable to check but if we can help further, do get in touch again. Thanks again for your feedback which is important to us.
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Review titled My experience
Rated 5 stars out of 5
by Lilly W - Posted on 16 October 2023
Every time we come the service is excellent. Your staff are friendly and welcoming and make my daughter feel at ease. They have always explained each procedure and have always explained after care to her too..
Visited October 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 18 October 2023
Thank you so much for your 5* rating and your review Lilly. We are delighted to read your comments which we will of course share with our team who work so hard to make sure everyone has as good an experience as you and your daughter. We value and appreciate your feedback as it really helps others coming to see us, especially anxious patients, know what to expect. Thank you so much
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
How comfortable my child was made to feel. They recognised he was nervous and treated him with kindness.
Visited August 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 01 September 2023
Thank you for your 5* rating and your review following a recent visit to us. We are delighted to have helped your child overcome his dental anxiety/nerves and hopefully given him confidence for future visits. Thanks for taking the time to let us know how we did, we appreciate it.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2023
Friendly staff and no delays. Appointment was very efficient. Excellent treatment. All very professional.
Visited July 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 15 July 2023
Thank you for your 5* rating and your review. Feedback is important to us and your comments will help inform other patients who come to see us so thank you very much.
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Review titled My experience
Rated 5 stars out of 5
by Andrew P - Posted on 04 June 2023
Friendly receptionist when I called to change original appointment dates. The lady who carried out the assessments on my son was very welcoming and engaged with both of us while carrying out her work.
Visited June 2023
Provided by Working Feedback
Review titled Newport Pagnell Dental Limited
Replied on 15 July 2023
Thank you for your 5* rating and review Andrew, we really appreciate your feedback and will be sure to share your comments with our team