mydentist, Townsend House, Thetford - Ratings and reviews
Reviews
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Review titled Professional practice
Rated 5 stars out of 5
by David F Isherwood - Posted on 29 April 2023
Carried out my dental work in a friendly and professional manner. I would not hesitate and recommend them to anyone
Visited April 2023
Review titled mydentist, Townsend House, Thetford
Replied on 10 May 2023
Dear David F Isherwood, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Dentist
Rated 5 stars out of 5
by Julie Roberts - Posted on 22 February 2023
I made a first appointment for a checkup, unfortunately during the week my bridge fell out. My dentist refitted the bridge without any problem on my checkup appointment. I will definitely use them again. Highly recommend.
Visited February 2023
Review titled mydentist, Townsend House, Thetford
Replied on 27 February 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled TERRIBLE
Rated 1 star out of 5
by Veteran on the rocks - Posted on 31 August 2022
I went down to the dentist to make an appointment but was told that I couldn’t as I hadn’t kept up with my appointments within a six month period so was no longer entitled to treatment as I hadn’t had an appointment for over 2 years, I tried to explain about the Covid, mental health issues, not having access to a mobile phone and never receiving any communication from the dentist regarding appointments before , during and after Covid . I am on universal credit credit and classed as not fit to work or work based activity from the DWP due to my health issues and to be told that you can’t have treatment from a NHS dentist after paying NI & taxes and also having served in the armed forces most of my adult life is truly disheartening
Visited July 2022
Review titled mydentist, Townsend House, Thetford
Replied on 16 September 2022
Good Morning Thank you for your comments and for taking the time to leave them and we are sorry to hear that you are unhappy with our practice. We are afraid that this is common practice. After a certain length of time a patient’s registration expires and the dentist is no longer obliged to see that patient. Due to the waiting list for NHS dentists being extremely long in some areas it is only fair that a practice can register a new patient when possible and this also applies to patients who cancel or fail to attend numerous appointments. We do hope that you have managed to register at another practice but should you not have been able to do so if you go onto the NHS Choices website and 'search for a dentist' and enter your postcode it will show you the practices in your area that are currently taking on new patients. I do hope that this helps. Kind regards, Patient Support Team