mydentist, The Green, Southwick - Ratings and reviews
Reviews
-
Review titled Excellent practice
Rated 5 stars out of 5
by Donna Louise - Posted on 11 July 2023
I’ve been with this dentist for years now and they have never failed. I have anxiety with dentists but the entire practice, reception, dental nurses and dentists, hygienists are second to none. Very empathic and thorough at their job. I wouldn’t use another practice, I have in the past and the comparison is huge. Deeply understanding of mental health and do an excellent job of making you feel at ease. I recommend this practice to everyone, the best practice in Sunderland. Very happy with their treatments, always excellent work and they are very much appreciated.
Visited July 2023
Review titled mydentist, The Green, Southwick
Replied on 12 July 2023
Dear Donna, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Best practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
When I got there the receptionist made me aware that he was running a little late. But I only waited about 10 minutes.
Visited March 2023
Review titled mydentist, The Green, Southwick
Replied on 15 March 2023
Dear Patient This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Superb practice!
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
Rang for an emergency appointment the receptionist was so warm and welcoming on the telephone I had an appointment the very same day the dentist and the nurse went above and beyond thanks so much for seeing me at such short notice highly recommend
Visited September 2022
Review titled mydentist, The Green, Southwick
Replied on 08 November 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services
-
Review titled No care
Rated 2 stars out of 5
by John Green - Posted on 27 August 2022
On 15th August my mam (92) phoned you for attention as one of her canine teeth had snapped at the root. She was given an appointment in a month and has since called numerous times, as advised by the surgery, for a cancellation- with no success. Is this really what she should expect from NHS at her age? She's too honest to say it is painful, but it does affect her when eating and when speaking
Visited August 2022
Review titled mydentist, The Green, Southwick
Replied on 15 September 2022
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Abrubt Staff
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
i tried to book a routing appointment at this dentist which ive been attending for 31 year, they advised because i havent been since covid i have been removed from nhs list, bearing in mind i have received 0 letters, 0 reminders 0 warnings and my 2 children are still registered they are refusing me treatment or a check up unless i pay private with them. I am struggling as it is without having to borrow money to pay private. i was not allowed any check ups during covid and i find this completely unreasonable.
Visited July 2022
Review titled mydentist, The Green, Southwick
Replied on 15 September 2022
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great dental practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2022
Have used this dentist since1988 couldn’t be better treat the staff are always friendly and helpful and very reassuring any treatment needed is explained and made to feel at ease couldn’t ask for better service
Visited June 2022
Review titled mydentist, The Green, Southwick
Replied on 07 July 2022
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader