mydentist, Sudbury Hill, Greenford - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Attended to my needs quickly and efficiently. Getting an appointment was no problem. Didn’t have to wait long to been seen. Have a check up in August which I will definitely be going to. Thank you.
Visited May 2023
Review titled mydentist, Sudbury Hill, Greenford
Replied on 16 May 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good dental practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 April 2023
Clean waiting room and practice. Helpful receptionist. I did not have to wait too long after checking in at reception. Thorough check up completed by dentist along with the scale and polish.
Visited April 2023
Review titled mydentist, Sudbury Hill, Greenford
Replied on 25 April 2023
Dear Patient This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Professional approach to children.
Rated 5 stars out of 5
by Agnieszka - Posted on 18 January 2023
I'm happy for the moment. Great approach to the patient. The daughter is not afraid, she came out smiling. This is our first dental clinic. Next visit in 6 months and of course we will come
Visited January 2023
Review titled mydentist, Sudbury Hill, Greenford
Replied on 27 February 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Unreachable for booking appointments
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
I have been trying to contact them on 020 8422 2002 and everytime I have been #1 on queue and after waiting for almost 15-20mins, the call gets disconnected. Absolutely annoying when you are trying to reach out for booking na appointment
Visited October 2022
Review titled mydentist, Sudbury Hill, Greenford
Replied on 23 November 2022
Dear Patient We are sorry to hear about the difficulties you have faced contacting practice. We have seen an increased demand from patients wishing to contact us for appointments, which has put many practices under pressure. We appreciate and apologize for the frustration not being able to speak to our staff can cause. If you are still experiencing problems, please do not hesitate to contact our {my}dentist Patient Support Team on 01204 799 799 Option 1 who will be able to liaise with the practice for you. Kind Regards Georgina Smith - {my}dentist Patient Services Team Leader
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Review titled Appointment cancelled with no notice and lost records
Rated 1 star out of 5
by Marika De Rosa - Posted on 26 May 2022
Horrible experience this morning at this centre. I booked an appointment over the phone around a week ago for today at 11:55. On Monday I received a text message of 2 forms to complete, of two appointments strangely, both for today, one at 9:15, one at 11:55. I completed them. Yesterday I received other two forms via text message, for the same two appointments. I completed them. I have also received a call from the reception to confirm the appointment, I was still with my mind on the 11:55 even if the receptionist said at 9:15 (never asked for an appointment at 9:15!! I had other commitments). This morning I go to the practice at 9:30 because of my other commitments but sure I would be received at 11:55. They argued I missed my appointment and they cancelled the one at 11:55 (who asked for it???). Also they said they shouldn't book it in the first place because I am a new patient - they couldn't find me in their records, but I registered in the past, I can't proof it because I registered giving them a paperwork and didn't scan or photographed unfortunately. They behaved all time like they didn't believe me, which is very disappointing, also giving the fact that I proofed I've been there in the past accompanying my mum who registered with me and she was in their records because she went to an actual appointment. I registered in the past without going to any appointment. Also my mum have never received written confirmation of registration, and neither I did. The mistrust is real and they have been really rude. Now I'm checking any practice close to my house who accept new NHS patients but I can't find any so I'm kind of left out!!!! I don't recommend this centre, it's the worst!!!
Visited May 2022
Review titled mydentist, Sudbury Hill, Greenford
Replied on 31 May 2022
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. I can see from our records that this is now with our Patient Support Team who will contact you to assist in resolving this situation. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader