mydentist, South Road, Walkley - Ratings and reviews
Reviews
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
It’s been 18months since our check up. They continually cancel our appointments saying they will rebook. They won’t even book my daughter an appointment. However, if we are willing to pay privately we can be seen tomorrow!!
Visited November 2023
Review titled mydentist, South Road, Walkley
Replied on 09 November 2023
Dear Patient Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
I have never done this before and have taken almost a year to decide to do this. I had an awful experience at this practice following years of a steady decline in the quality of service. The dentist was unfriendly, unhelpful and upset and worried me so much that I became frightened to visit any dentist. Was told I would have to go private to be able to discuss any options or my future oral health. I have now gone private (no other option)with an entirely different dentist where I discovered what I had been told by the “unhelpful and downright unprofessional” dentist at my dentist Walkley was not in fact true. Actions or lack of them at this dentist have led to my needing treatment that could’ve been avoided and at a great deal of expense. I absolutely do not recommend this practice in any way.
Visited January 2023
Review titled mydentist, South Road, Walkley
Replied on 05 March 2024
Dear Patient, We are sorry to hear that you were unhappy with the service you received at our practice. Unfortunately as you have not provided any personal details we are unable to investigate your concerns. We would therefore request that you email our Patient Support team on patientsupport@mydentist.co.uk so we can look into this and provide feedback. Kind regards, Julie Wood - mydentist Patient Services Team Leader
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Review titled Superb Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
Never had a problem getting an appointment, even an emergency appointment for my children. Staff always polite, professional.
Visited October 2022
Review titled mydentist, South Road, Walkley
Replied on 08 November 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Not been able to make an appointment for nearly three years
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2022
I was due to have a check up when the very first lockdown happened in March 2020. I completely understand the pressure that followed, so no complaints there. But, as things are getting back to normal I was hoping I could be seen once again. I have now made 3 appointments since February and all have been cancelled. I have been told to ring again in December with no guarantee of an appointment. It will be over three years since I have been seen. My concern is that when I do finally get seen, problems that may have been avoided will now lead to additional treatment. What is happening? I am struggling to find another practice, so feel very let down. I have been a happy patient here for 25 years.
Visited September 2022
Review titled mydentist, South Road, Walkley
Replied on 14 October 2022
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Unusual Practice?
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
I have tried several times to get an appointment at this practice this year. Each time told the same story, your dentist is leaving in two weeks and we are recruiting a new one call back in 2 months. Well they must have some turn over of staff. I was told this in January, and in August and looks like other reviewers have been told the same in June. Just seems like they are trying to get rid of NHS patients?
Visited August 2022
Review titled mydentist, South Road, Walkley
Replied on 16 September 2022
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards {my}dentist
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Review titled Glad to be back
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2022
I had not been to the dentist for about two years due to lockdown, and when I phoned for an appointment I was told my usual dentist had left and was asked to wait until a replacement could be found. I was upset because my usual dentist was brilliant and I thought I would have to look for a new practice. However I had an appointment with my new dentist yesterday and she is brilliant; so nice, kind and professional. Very happy.
Visited June 2022
Review titled mydentist, South Road, Walkley
Replied on 13 June 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader