mydentist, Ratcliffe Gate, Mansfield - Ratings and reviews
Reviews
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Review titled Wow just wow
Rated 5 stars out of 5
by Mark land - Posted on 14 March 2023
I’m not an average patient, very scared. I was made to feel calm and everything was explained to me. I had an extraction and it was over without any issues in no time. This is my second trip and both times I felt at ease. Everyone in the practice goes the extra mile. Parking is an issue but we’ll worth it.
Visited February 2023
Review titled mydentist, Ratcliffe Gate, Mansfield
Replied on 15 March 2023
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2023
Had a filling put in at this dentist practice and three weeks later on 18th November whilst on holiday it fell out. I called the dentist immediately whilst on holiday in the hope I could get an appointment upon my return. I was told my dentist was away on sick leave and I should call upon my return and they would arrange me an appointment with another dentist. I did this immediately upon my return but was told I could not see another dentist, my dentist was still on sick leave but I could buy a temporary filling from Boots. They made me an appointment for 5th December. I bought the temporary filling. On the package it said should see dentist within 48 hours of use. This didn’t happen I received a message from the dentist practice saying my appointment for 5th December had been cancelled and was booked in for 16th January. I was still told I couldn’t see the other dentist despite being without a filling, which they put in, for some time . On 13th January I received a voice message to say my appointment on 16th had been cancelled due to a flood in the practice which I fully appreciate is no one’s fault. I called back to reschedule my appointment. Another my dentist practice took the call and told me to call back the following week. On Saturday 14th January at 11.41am the dentist practice called. My 19 year old son took the message. They offered me an appointment on 18th January at same time as the cancelled appointment which was 2.35. My son wrote it down and said he would ask me to call back to confirm. I couldn’t get through on the Saturday so called back on Monday 16th to confirm I could attend the appointment. I left a voicemail to this effect. I turned up for the appointment on Wednesday 18th January and they have no record of the appointment. I wasn’t seen by anyone. There was no apology offered or any attempt to get me in for an appointment. I have been almost 10 weeks without a filling. I am also still waiting for this dentist to contact me when they have a new hygienist as theirs left some time ago. Absolutely awful practice which I will not be attending again. Reception staff are very unhelpful.
Visited January 2023
Review titled mydentist, Ratcliffe Gate, Mansfield
Replied on 12 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent practice
Rated 5 stars out of 5
by Sharon Eaton - Posted on 08 September 2022
The reception staff are really helpful and friendly when arranging appointments and my dentist is very patient with me as a very nervous person, he is reassuring and explains what the treatment process is going to be, no complaints at all and would highly recommend to others.
Visited August 2022
Review titled mydentist, Ratcliffe Gate, Mansfield
Replied on 14 October 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader