mydentist, Railway Road, Blackburn - Ratings and reviews
Reviews
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Tried to book an appointment for my 74 year old dad who had a toothache all weekend. The receptionist said we would have to book a check up first as its been almost 3 years since the last one, only after then would they be able to look at treating him (not necessarily in the same appointment). I took this appointment for 11.20am the same day only to receive a call an hour later that the dentist will refuse to see him because its been so long but they could fit my dad in with another dentist at 3.10pm. My brother took a day off work specially to take my dad to this appointment and when they turned up they were told that the appointment had been postponed to the next day! The receptionist says they left a voicemail but I did not receive any missed calls or voicemail and no apology for the inconvenience to my old man or big bro. The urgent dental helpline advises to book with your registered dentist instead of out of hours service for emergencies, but when you receive bad service like this from your registered dentist then what is the point of going to them. It seems theyre more interested in making a fee out of an extra checkup than taking care of an old mans toothache.
Visited June 2023
Review titled mydentist, Railway Road, Blackburn
Replied on 20 June 2023
We are sorry to receive your 1* review, due to the details left on the response we are unable to find the details for the patient you are referring to and will therefore be unable to respond accordingly. If you could please contact the practice and speak with the Practice Manager, they will be able to discuss your concerns and any subsequent feedback that the clinician in the instance may have. Alternatively, if you incorrectly added the review to the wrong practice could I please ask that you remove it and add to the correct practice for a response. Kind Regards, {my}dentist Patient Support Team.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
As I am not currently registered with an NHS dentist I went to My Dentist under the My Options scheme. I was asked to pay £85.00 at the time of booking. My X-ray showed a bacterial infection and swelling . I was told the only option was a route canal treatment costing a £1000. I explained I could not afford this and would it be possible to prescribe antibiotics to relieve the infection I was blankly refused because the dentist said although I had swelling and pain the infection I had no temperature. I strongly feel that due to my pain the dentist was trying to push me to opt for the expensive treatment and not willing to offer me a cheaper option. I feel this practice is more focused on making money than patient welfare. I was in absolute agony and went to another dentist in a different practice who agreed and prescribed antibiotics, explaining that they should help, but would probably have a flare up again in the future and should consider finding and signing up with an NHS dentist.
Visited February 2023
Review titled mydentist, Railway Road, Blackburn
Replied on 24 April 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavor to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
Appointment was nearly on time. Friendly reception staff and the dentist although only young was very professional gave useful advice too
Visited January 2023
Review titled mydentist, Railway Road, Blackburn
Replied on 31 January 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Cannot fault
Rated 5 stars out of 5
by Joanne THOMAS - Posted on 12 January 2023
For someone who genuinely hates dental visits, I have to say the staff are friendly, reassuring and professional. New dentist extremely pleasant and competent
Visited December 2022
Review titled mydentist, Railway Road, Blackburn
Replied on 31 January 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader