mydentist, Old Maltings Approach, Woodbridge - Ratings and reviews
Reviews
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
Appointment was for the hygienist and this was done very painlessly. The hygienist noted a spot on my tongue and arrangements were made to see if there was a problem with a dentist. In 2 days this was sorted and the spot had disappeared. I was very pleased with the care provided.
Visited July 2023
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 12 July 2023
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good practice
Rated 5 stars out of 5
by Louisa Heald - Posted on 02 March 2023
An excellent practice, welcoming and polite staff. Spacious ,clean airy facilities. Treatment explained,caring dental staff. A well organised booking system with reminders being sent of next appointment .
Visited February 2023
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 15 March 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Appointment cancelled
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
Got a letter saying my appointment is cancelled due to unforeseen circumstances. No invite to call In and book another appointment. My wife tried to book a check for herself a week earlier and was told the practice is going private as they can’t get nhs dentists. So my letter was no surprise. Will be moving if I need to go private to people that treat you with more respect . I wouldn’t pay private rates to go there they can stick it.
Visited January 2023
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 20 April 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, {my}dentist Patient Support Team
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Review titled Will no longer treat me
Rated 3 stars out of 5
by Anonymous - Posted on 14 January 2023
I have been with this dental practice for 30 plus years as a NHS patient, when trying to book a check up yesterday the receptionist told me that they will not treat me unless I pay as a private patient, not for a check up or an emergency. This sounds very wrong.
Visited January 2023
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 20 April 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, {my}dentist Patient Support Team
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Review titled Good practice for the dentist phobic
Rated 5 stars out of 5
by Karen - Posted on 25 August 2022
Went for hygienist appointment - running late but staff apologetic and efficient as usual. Great advice and ongoing encouragement from the hygienist. Had a real fear of dentists before finding this practice - highly recommended to any nervous patients
Visited August 2022
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 14 September 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Exceptional Practice
Rated 5 stars out of 5
by Marlene Perowne - Posted on 24 August 2022
From first communication to end of treatment this was a very positive experience. The Reception staff are friendly and really helpful. They obviously enjoy their work. My Dentist is superb - he did such amazing work on my front tooth, very professional and I would recommend highly! Many thanks to you all at My Dentist Woodbridge! SIncerely Marlene Perowne
Visited August 2022
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 14 September 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Reassuring, efficient, friendly and quality treatment.
Rated 5 stars out of 5
by DEE - Posted on 01 August 2022
Welcoming & communicative with clear, precise information given out. Our practitioner was attentive, careful, thorough and skilled. Quality workmanship with obvious knowledge, enthusiasm & pride... his "vocation" rather than simply "a job". We're delighted with the outcome.
Visited August 2022
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 14 September 2022
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Child's treatment
Rated 4 stars out of 5
by Sam - Posted on 18 July 2022
We were lucky to get a quick appointment for a child's tooth problem. Follow up appointment 3 months later. Clean practice. Friendly staff. Expect a wait for a routine check up, March and May 2023 keeping in mind we are a family of 5. We're just pleased we have an NHS dentist in our area, and have been with them for over 5 years.
Visited July 2022
Review titled mydentist, Old Maltings Approach, Woodbridge
Replied on 19 July 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards {my}dentist