mydentist, London Road, Northwich - Ratings and reviews
Reviews
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Review titled Great for Phobic Patients!
Rated 5 stars out of 5
by Laura S. - Posted on 15 December 2023
I have decent anxiety surrounding dentists due to a past negative experience, and upon mentioning this the staff at this Practice were wonderful! The receptionists were so cheerful and reassuring, and my dentist in particular told me exactly what she was doing and allowed me to raise my hand to pause things if I needed. It's left me feeling much more confident about going regularly after avoiding going for years. Cannot recommend enough!
Visited December 2023
Review titled mydentist, London Road, Northwich
Replied on 16 January 2024
Dear Laura S, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Disappointing Service
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
Been registered here for over 6 years. Just called to book in an appointment and was informed that my NHS dentist has gone private and due to workload I am unable to see their other NHS dentist. Was told that my options are to 1) Pay £50 to see my old dentist as a private customer or 2) call back towards the end of the year to see if they've managed to hire a new NHS dentist (it's July...). The news was unexpected, so I asked what my options were and was told in a very kurt manner that 'I've already told you your options'. I know they must me under a lot of stress due to workload and the number of people they're having to turn away, but I was a little shocked about how they've chosen to deliver this information. Also surprised that I've only been informed that I effectively no longer have an NHS dentist when I've called to make an appointment (i.e. at the point of need). Surely my dentist going private is something that was known in advance so should have been communicated to his patients?
Visited July 2023
Review titled mydentist, London Road, Northwich
Replied on 13 July 2023
Dear Patient Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Professional friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2022
I had an emergency situation. One of mu front teeth had fallen out which was distressing being at the front. They got me an appintment quickly. The service and attention to what I needed was 1st rate
Visited September 2022
Review titled mydentist, London Road, Northwich
Replied on 14 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent Practice at local (My) Dentist
Rated 5 stars out of 5
by Janine Curwell - Posted on 07 July 2022
I have attended the practice of (My) Dentist in London Road, Northwich since moving back to Northwich from Scotland some 12 years ago. Like many people, I do not particularly look forward to appointments and treatment but I have to say the attitude of all staff is outstanding. They are friendly and reassuring and I have complete faith in the Dentist and Hygienist I see regularly, who are clearly knowledgeable and skilled at their jobs, and not forgetting their assistants who are also extremely competent. During Covid I felt reassured by the measures the practice put in place and I have no hesitation in recommending this dental surgery.
Visited June 2022
Review titled mydentist, London Road, Northwich
Replied on 19 July 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards {my}dentist
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Review titled Excellent Visit
Rated 4 stars out of 5
by Alison C - Posted on 21 May 2022
I was seen on time, and treated with friendliness and courtesy at all times. Thankfully I didn't need any treatment on this occasion but I was given full, clear information about potential treatment that I might need in the future. As someone who's a little nervous about dental visits I was delighted with my experience.
Visited May 2022
Review titled mydentist, London Road, Northwich
Replied on 23 May 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader