mydentist, High Street, Winsford - Ratings and reviews
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Concerned parent - Posted on 22 April 2024
Taking children off the list with no notification, refused to take child under nhs, or add new sibling, how did the nhs dentistry become more about the money , to refuse treatment or checks after over 2 years of covid and not seeing anyone is disgusting. Then saying letter went out which it didn't. Otherwise we would not of checked today for an appointment.
Visited April 2024
mydentist, High Street, Winsford has not yet replied.
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Review titled Appointments consistently cancelled
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Can take many attempts to actually have an appointment as they consistently get cancelled and there's over a 3 month wait for the next available appointment. Its honestly outstanding how many appointments get cancelled last minute it's over 50%.
Visited March 2024
mydentist, High Street, Winsford has not yet replied.
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Review titled Receptionists are so rude
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2023
The dentists in this practise are (mostly) helpful and nice but the receptionists are so rude, can’t even look up or pretend to be interested. Just smiling at people would go along way. Think you need to recruit some more personable staff who hold acceptable people skills! Me and my children are NHS patients here so are stuck here but my husband who is private goes elsewhere for this reason!
Visited December 2023
Review titled mydentist, High Street, Winsford
Replied on 12 January 2024
Thank you for the 3 star review and the comments relating to our dentists we really do appreciate this. We are however sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team are the face of our practice and as such are expected to provide all patients with the service they deserve. We have taken on board your comments but would ask that you would contact the Practice Manager to discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Great dentist but disinterested, abrupt reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2022
The dental treatment received was great and the dentist himself was friendly and helpful. Unfortunately this did not extend to the receptionist who was very abrupt and unhelpful when asked about whether they were taking on NHS patients. Both myself and my daughter thought she was very rude.
Visited May 2022
Review titled mydentist, High Street, Winsford
Replied on 17 May 2022
Dear Patient, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader