Reviews

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1. Review titled Heath Road Dentist

   ★★★★

   Rated 4 stars out of 5

   by Anonymous - Posted on 02 June 2023

   The receptionist is always happy bright chatty and welcoming The dentists and hygienists I have seen were informative, put me at my ease and explained all treatment The practice is clean and bright The only issue I have is with the cancelling of NHS appts by the practice via letter stating ‘unforeseen circumstances’ as the reason. However if you ring up you can get private appts readily and easily. Makes me think private patients take priority over NHS patients. My 3 daughters and myself have had numerous appts cancelled which were then re-arranged but months down the line. One of my daughters had an appt booked which has now been rearranged due to practice cancelling until next March. However she rang up again and asked about a private appt and was told the practice could see her the next day but would need to pay upfront. Privatisation via the front door in my opinion

   Visited May 2023

   Report as unsuitable

   Review titled mydentist, Heath Road, Penketh

   Replied on 14 June 2023

   Dear Patient Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

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