mydentist, Hampton Court, Peterborough - Ratings and reviews
Reviews
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
was impressed by the service provided by this practice. The dentist took her time to explain everything, give general advice. The receptionists are lovely, great customer service!
Visited February 2024
Review titled mydentist, Hampton Court, Peterborough
Replied on 20 March 2024
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Lisa Inns - Patient Services
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Review titled Excellent customer service
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The receptionist are amazing always very helpful make you feel very welcome when arriving very polite and my dentist she is fantastic as well I would recommend this dentist to anyone
Visited December 2022
Review titled mydentist, Hampton Court, Peterborough
Replied on 20 December 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Georgina Smith - {my}dentist Patient Services Team
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Review titled Hopeless and abysmal service
Rated 1 star out of 5
by Douglas Pearson - Posted on 31 October 2022
After my last appointment being cancelled due to covid, I finally felt comfortable to be able to return to setting where I would be in very close proximity to others, as you are when visiting the dentist. I have been registered at this practice quite a number of years and on the whole haven't had the best of experiences with the practice changing dentists etc. However, today pretty much tin hats it. I've called to make an appointment having lost a filling and needing a check up, to be told that, as I hadn't visited them in the last two years or called them to say "happy covid", they had automatically deregistered me. No letter, no email, no text, just dumped as a patient. As it seems common practice, the person whom answered the phone was on training and knew little about nothing so I was embraced in a three way conversation with a colleague of hers yelling across the surgery. Initially, I'm told I would now need to travel to the surgery to fill out a form, no doubt containing all of my information that they already have, then after being told to wait I could hear the colleague yelling that that was wrong and they were not accepting new patients. I asked if that meant that they no longer wanted me as a patient and was told simply, yes. I informed the lady that they had a fantastic customer focused system and bid her good day. Obviously, I would not recommend this surgery in any way at all having had to make a couple of serious complaints over the years and now this. They are are all so clearly wrapped up in their own red tape I hope it will be their demise.
Visited October 2022
Review titled mydentist, Hampton Court, Peterborough
Replied on 02 December 2022
Dear Douglas, I can see from our records that you have recently contacted our Patient Support Department and therefore they will respond to your concerns as per our complaints procedures. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very good dentist
Rated 4 stars out of 5
by Anonymous - Posted on 23 October 2022
I have had 2 appointments with the dentist so far and they have been very efficient both times. I was happy with time taken to do the work with no waiting and the dentist seems very knowledgeable and helpful.
Visited October 2022
Review titled mydentist, Hampton Court, Peterborough
Replied on 25 October 2022
Dear Patient Thank you for your lovely feedback and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Georgina Smith - {my}dentist Patient Services