mydentist, George Street, Wombwell - Ratings and reviews
Reviews
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Review titled What's happened?
Rated 3 stars out of 5
by Jamie - Posted on 08 February 2024
My past few appointments have been like this. I took a bus, turned up way before time only to be told it was cancelled and no update. My next appointment I asked to rearrange it and was told it was cancelled because the dentist was on holiday. Phoned today to rearrange my appointment to be told it was cancelled because the dentist is leaving and to phone back at the end of March. I'm told they sent me a letter to my old address from over 2 years ago even though I updated them a few times mainly the day I moved in. I asked why they didn't send an txt and apparently people change their mobiles all the time so they don't. (changing a mobile phone doesn't change the number!). And sending emails is not a thing. For the first time in many years it did feel like the receptionist was putting the blame on me and making excuses up for why they have not updated their system. Even when I asked if I could rearrange my appointment I was bombarded with queations before I could even give my name and date of birth. When I said it all seems a little confusing having to ring back after March with zero information on what was happening, I was scolded like a child at school for asking a simple question. If you are not updated on something and told to ring back after March then yes, it does seem a little confusing.
Visited February 2024
Review titled mydentist, George Street, Wombwell
Replied on 05 March 2024
Dear Jamie, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you wish to discuss this further please do not hesitate to contact the Practice Manager who will be able to assist you with any query you may have. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Surprised and disappointed
Rated 2 stars out of 5
by Peter Branson - Posted on 18 May 2023
Called in person yesterday to ask if check up reminders are sent every 6 or 12 months to be told the patient must request a check up. I asked to book one and was told that I am no longer a patient as my last treatment was in 2021! I am 75 years old and have never missed an appointment, always paid for my treatment on time. The last treatment I had was root canal treatment, time consuming and costly. Very harsh rules that I was not aware of. My son receives 6 monthly reminders from his practice in Rotherham where I used to live and I thought this was the protocol.
Visited May 2023
Review titled mydentist, George Street, Wombwell
Replied on 14 June 2023
Dear Peter, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very friendly staff every no problem
Rated 5 stars out of 5
by Wombwell Ellis - Posted on 26 March 2023
Went 2 the dentist on Saturday the 25th March the service provided by my dentist was 5 star everything no problem 2 put u at ease would definitely recommend the practice keep up the great work much appreciated thanks 4 a great experience & treatment at the dentist cheers everyone
Visited March 2023
Review titled mydentist, George Street, Wombwell
Replied on 10 May 2023
Dear Wombwell Ellis, Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader