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mydentist, Fronks Road, Harwich - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Good Practice..

    Rated 5 stars out of 5

    by Anonymous - Posted on 06 February 2024

    Attended had treatment left without making a further appointment for six months time came home and phoned up at 4.40 answered told you are number 1 in the queue next thing cut off, I phoned back To be answered by message saying surgery now closed until Monday. time was 4.45pm I left message saying mentioning my experience and was phoned back on Monday morning and given another appointment for six months time. No mention was made of my experience on the previous Friday so I asked what had happened never got told she just said sorry about that. They have a Practice Manager here who runs things so how can they shut down the phone lines just like that? Did the manager sanction this as I thought having a Manager meant only what she said went on not staff do as they like so would like an answer please as opening hours are stated as 9 to 5pm

    Visited February 2024

    Report as unsuitable

    Review titled mydentist, Fronks Road, Harwich

    Replied on 29 February 2024

    Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. In regards to your phone line problem, you would need to speak to the practice manager. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable

  2. Review titled Great hygienist

    Rated 5 stars out of 5

    by Anonymous - Posted on 03 February 2023

    I visited the hygienist today at Fronks Road surgery, both her and her assistant were very friendly and very gentle whilst working. Like a lot of people dental appointments cause a little anxiety, but this was a positive experience and give me confidence to not worry about hygienist appointments in the future. Well done and thank you.

    Visited February 2023

    Report as unsuitable

    Review titled mydentist, Fronks Road, Harwich

    Replied on 08 March 2023

    Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable