mydentist, Church Street, Werrington Village - Ratings and reviews
Reviews
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Review titled Lovely people but hands tied so cant help nhs patients
Rated 3 stars out of 5
by Anonymous - Posted on 10 February 2024
Have been here several years now the Practice is well run and the people there are always friendly and easy to talk to. My treatment has always been done really well with no issues which lead to me calling before my appt later this year as I'd broke a tooth which was incredibly painful and the sharpe edge left would cut my tongue and cause it to bleed. However upon calling them I was informed they were no longer seeing nhs patients and I could not be seen, which included cancelling my appt for June this year. They were very apologetic and said if I was able to pay I could see them privately without any issues However I can't afford the costs associated with the treatment I need. It's a great shame because they are a fantastic Practice but now I am unable to access treatment especially as no other dentist within a 25 mile radius of where I live are taking on new patients. Gutted.
Visited February 2024
Review titled mydentist, Church Street, Werrington Village
Replied on 12 March 2024
Dear patient, We are sorry to read your comments but thank you for your review. At this time the practice does have a number of clinician vacancies which we are actively trying to recruit to, we hope that this will rectify the situation we currently find ourselves in at practice and we will be able to offer NHS treatment in the future. Kind regards, Julie - mydentist Patient Services Team Leader.
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Review titled NHS
Rated 3 stars out of 5
by J.Bridge - Posted on 08 January 2024
Have been an NHS patient for many years at this location. On calling practice to change appointment date in December I was informed by receptionist the staff had been trying to contact me to advise my dentist was no longer offering NHS services.I was told I would need to become a Private patient. I declined this offer and will no longer be attending the practice.
Visited December 2023
Review titled mydentist, Church Street, Werrington Village
Replied on 12 March 2024
Dear patient, We are sorry to read your comments but thank you for your review. At this time the practice does have a number of clinician vacancies which we are actively trying to recruit to, we hope that this will rectify the situation we currently find ourselves in at practice and we will be able to offer NHS treatment in the future. Kind regards, Julie - mydentist Patient Services Team Leader.
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Review titled Amazing service exceptional
Rated 5 stars out of 5
by Dee POROGA - Posted on 24 March 2024
I had treatment on my tooth which had cracked!! My dentist tried to repair it, but explained that it might not work as it was badly cracked but he did his best!! With tooth filled, he gave me clear instructions what to do if I experienced pain. This was in the middle of festive period!! After a few days , pain started to kick in and painkillers were lasting less and less!! I then followed his suggestion. Luckily he was able to see me the next day as emergency. This was on the 29th Dec, he was able to come in to extract my tooth. Thank you to the nurse who cut her lunch hour short to help out!! You both saved me a lot of pain and bother!! Thank you and for the follow up phone checks to see i was ok!! 🙏🏿
Visited December 2023
Review titled mydentist, Church Street, Werrington Village
Replied on 05 April 2024
Dear Dee Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Lisa Inns - Patient Services
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Review titled Ripped Off.
Rated 1 star out of 5
by Andrew Godwin - Posted on 20 September 2023
I had a rather disappointing experience at MyDentist Werrington, I feel compelled to share my thoughts in this review. I initially contacted the clinic seeking an emergency appointment to reattach a crown, I was informed that there would be an £89.00 charge for the service. However, this was not the full story. To start, I was told that I could get an appointment the next day, which was not the same day as I had hoped for, but I understood that it is not always be possible to schedule same-day appointments. The real issue arose when I arrived for my appointment. After spending a mere 10 minutes in the dentist chair, I was hit with an unexpected bill. I had specifically inquired about the cost of reattaching the crown, the initial quote was £89.00 & money was taken upfront before the booking would be confirmed. It was only when I was in the chair, vulnerable & ready for the procedure, that I was informed of an additional £80.00 charge just to glue my crown back on. Naturally, I was taken aback & questioned the sudden price hike. However, instead of a reasonable explanation or an attempt to address my concerns, I was met with a dismissive and uncaring attitude from the dentist, she said I could go and not get my £89.00 back. To put it bluntly, it felt as though they were taking advantage of my situation, the response was nothing short of disappointing. When I initially booked my appointment, the staff member who booked me was incredibly helpful. The nurse who assisted me in scheduling was exceptionally kind & went out of her way to be helpful, it seemed that she genuinely believed the quoted price was accurate, as I had confirmed it with her multiple times. The lack of transparency & abrupt introduction of an additional charge left me feeling used & taken advantage of as a customer. It's disheartening to encounter such poor customer service, especially in the field of healthcare where trust and transparency are paramount. In conclusion, my experience at MyDentist Werrington was marred by misleading information, unexplained extra charges, & a complete lack of empathy from the staff. I had hoped for a more positive interaction, but I left the clinic feeling both dissatisfied & frustrated. It's crucial for any service provider to uphold transparency, honesty, & a basic level of customer care, which unfortunately, I did not encounter during my visit. I'd like to bring another issue to your attention regarding my visit to the dentist. After the procedure, I noticed a significant amount of excess glue left inside my mouth. I have captured images of this issue. In most other business transactions, when a mistake is made by the staff, it's customary for the manager or responsible party to take some form of corrective action, often in the form of a goodwill gesture. in this instance they did not. I hope this helps you when deciding on a dentist, get a quote in writing, this was a very expensive mistake which I had no proof to verify their mistake.
Visited September 2023
Review titled mydentist, Church Street, Werrington Village
Replied on 02 November 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Brilliant practice
Rated 5 stars out of 5
by Sandra Bellamy - Posted on 21 June 2023
Excellent treatment, caring and informative throughout, used this practice for years, very good nothing was rushed. Booked my dental hygienist to keep my teeth and gums as healthy as they should be. Very happy.
Visited June 2023
Review titled mydentist, Church Street, Werrington Village
Replied on 27 June 2023
Dear Sandra Bellamy, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practicei telephoned
Rated 5 stars out of 5
by Chris groome - Posted on 14 January 2023
I telephoned for an urgent appointment because i had raging toothache allnight. The dentist rang me back within 4 hours and asked i f i could come to the surgery that afternoon. He x rayed my tooth and found it had a large crack. Concerned that i had an auortic valve replacement which is serious if you get an infection, he extracted the tooth without any discomfort. He and his nurse were very caring and expert in their job! Many many thanks to all concerned.
Visited January 2023
Review titled mydentist, Church Street, Werrington Village
Replied on 16 May 2023
Dear Chris Groome, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent hygienist
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2022
I have sensitive teeth, however the hygienist took extra care to ensure that I was comfortable and relaxed. The scale and polish were done very efficiently and caused no pain. The assistant was also excellent.
Visited November 2022
Review titled mydentist, Church Street, Werrington Village
Replied on 28 November 2022
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Dreaded Dentist?
Rated 5 stars out of 5
by Lol Pike - Posted on 21 July 2022
No problem at all, I was put at ease by the fact the Dentist made sure I was relaxed and comfortable before the examination started.
Visited July 2022
Review titled mydentist, Church Street, Werrington Village
Replied on 11 August 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Emily-Patient Support Team