mydentist, Chapel Street, Thatcham - Ratings and reviews
Reviews
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Review titled Great practice but let down by the NHS
Rated 4 stars out of 5
by Anonymous - Posted on 22 January 2023
Great little practice, switched on and well organised. Great customer service. Was offered an earlier appointment due to cancellation but unable to make it due to school pickup. My only criticism, I believe to be out of the practices control, is the lack of NHS dentists. Sadly I’ve since learned another is leaving. Sadly a direct reflection of our poorly managed NHS service and a complete lack of funding, red tape and unrealistic targets. Having to wait a year for an NHS appointment simply isn’t good enough. The only reason I selected Likely over Very Likely is a direct reflection upon this.
Visited January 2023
Review titled mydentist, Chapel Street, Thatcham
Replied on 10 May 2023
Dear Patient This is wonderful to hear. Thank you for sharing your experience with us. As you are aware, we do have several Dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult, and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
Excellent reception team who really look after you. Difficult for them when only a limited number of slots available. I do feel that they always do their best. Lovely dentist who explains everything fully and makes time to discuss and very gentle with treatment.
Visited December 2022
Review titled mydentist, Chapel Street, Thatcham
Replied on 13 December 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Good practice
Rated 5 stars out of 5
by Gillian Brindley - Posted on 15 September 2022
A very efficient practice friendly and professional. I have always had a positive service with my dental appointments there.
Visited September 2022
Review titled mydentist, Chapel Street, Thatcham
Replied on 13 October 2022
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2022
I have been a patient for many years and the service I have received has been excellent particularly in these difficult times.
Visited August 2022
Review titled mydentist, Chapel Street, Thatcham
Replied on 16 September 2022
Good Morning Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards {my}dentist
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Review titled Friendly service
Rated 5 stars out of 5
by Brian Greed - Posted on 30 June 2022
Check up after covid shut down- filling needed and was dealt with immediately- great service (and painless).👍
Visited June 2022
Review titled mydentist, Chapel Street, Thatcham
Replied on 07 July 2022
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader