mydentist, Castle Hill, Great Torrington - Ratings and reviews
Reviews
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Review titled Brilliant dentist, poorly managed
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
The dentist himself and the dental nurse are brilliant but the practice is very poorly run with constant cancelled appointments and a manager who believes moving an appointment from June to November is 'bringing it forwards'. It's a shame because when you do finally manage to get an appointment, you are in very good hands. I have moved dentists because waiting 2.5 years is the norm here, as confirmed in email by the manager herself.
Visited July 2023
Review titled mydentist, Castle Hill, Great Torrington
Replied on 01 September 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Professional & caring
Rated 4 stars out of 5
by Ian Rice - Posted on 20 February 2023
A number of treatments, all undertaken with skill & compassion. The appointments were well spaced to minimise discomfort with regular reminders. The ambience & softness of the facilities were conducive to making the experience comfortable & relaxed
Visited February 2023
Review titled mydentist, Castle Hill, Great Torrington
Replied on 24 February 2023
Dear Ian, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Left message weekend daughter autism pain no reply
Rated 2 stars out of 5
by Anonymous - Posted on 31 October 2022
Mala-ann has had her tooth hanging by root for 16 hours now and she don't like anyone touching and can't eat or drink give painkiller parcetmol as ibprophen upset her tummy can't find any emagacy dentist Exeter or Barnstaple as it's weekend. Left message with her dentist mydentist great Torrington have not had any reply after 22 hours the tooth next to the baby vampire tooth as come of its root the vampire tooth now wobbly and she now getting pains from that tooth now eating and drinking but got keep the food away from that side of mouth hurts too much.
Visited October 2022
Review titled mydentist, Castle Hill, Great Torrington
Replied on 13 July 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader