mydentist, Brinsworth Lane, Rotherham - Ratings and reviews
Reviews
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Review titled Terrible customer service
Rated 2 stars out of 5
by Angelika S. - Posted on 14 August 2023
I've booked an appointment 1.5 month ago. I informed reception team that I will require longer appointment as I've lost my permanent filling so I will need a new one. Receptionist said she put it in the system but when I actually got there I was told that dentist has no time to put permanent filling in. Ridiculous. I meant to have another appointment today. Dentist meant to swap temporary filling for permanent one but I was let down again. Receptionist just called me and said that they need to reschedule that as booking was made with different dentist and that dentist pretty much refused to do it for me and want my regular dentist to take over. So basically I need to wait another month for appointment now. So I am 6 months pregnant, waiting over 1.5 month for that appointment and now need to wait for another month. I just told receptionist that my next appointment on 14th September need to happen as I am not planning to reschedule again. I am planning to take it further with a manager as customer service and luck of proper dental care in there is appealing. If you don't know what's that about, it's all about money. I've heard about the fact that dentists are rescheduling appointments there to serve private patients in between nhs patients but I thought that just gossips. Clearly it isn't.
Visited August 2023
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 30 August 2023
We are very sorry to receive your 2-star review and would very much appreciate your further feedback. If you could please call the practice and ask to speak with the Practice Manager to discuss these concerns. Kind Regards {my}dentist Patient Support Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
Friendly staff try to fit you in for app ointments. Friendly dentist try put you at ease. Clean bit hard to find parking.
Visited May 2023
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 06 June 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled A very professional practice.
Rated 5 stars out of 5
by Mustaq - Posted on 16 December 2022
Friendly reception staff, dentists are prompt so wait times minimal and very professional. Send text message reminders near the time of your appointment. Would recommend without hesitation.
Visited December 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 20 December 2022
Dear Mustaq, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
Quick efficient and friendly service . Was well informed that I was ready for a dental check up and was pleased to get a next day appointment.
Visited December 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 16 December 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Fantastic service
Rated 5 stars out of 5
by David Capp - Posted on 02 November 2022
Lovely staff, great dentists, would recommend , not expensive and great value for money, the appointment process is really simple. The practice is extremely clean and hygienic and is easily accessible!
Visited October 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 03 November 2022
Dear David, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Great dentist
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2022
The staff are very polite and explaine everything they do. I go every 6 months and you are treating like it’s always your first visit I would recommend them to anyone
Visited July 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 03 August 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Fantastic practice
Rated 5 stars out of 5
by Debbie Johnson - Posted on 22 July 2022
My daughter has been going to the practice for over 7 years and they have always been welcoming, professional and friendly. The Dentist is always so welcoming and puts my daughter at ease every time we visit. I would recommend Brinsworth practice to anyone if they are looking for a dentist.
Visited July 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 03 August 2022
Dear Debbie, Thank you for your feedback and I am pleased to hear that your daughter has always been happy with the treatment received. We hope her satisfaction continues and look forward to welcoming her back for any future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by Susan Allen - Posted on 26 April 2022
Have been going to this practice for years. They are very friendly and professional and make you feel at ease.
Visited April 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 27 April 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader