Mr Dineen & Associates - Ratings and reviews
Reviews
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Review titled Overcharged without agreement - dishonest dentist
Rated 1 star out of 5
by Louis - Posted on 04 January 2023
I have been charged £150 for a root canal, instead of £63 under NHS Band 2, I wasn't shown any dental plans whatsoever, nor did they ask my permission or have my consent to pay so much for a single tooth — when I called them back they said it's because they use expensive high end equipment, £8 per file and they used 8... I said I never agreed to it, I didn't sign anything either and they didn't warn me - this was supposed to be a NHS dental treatment for a root canal. They said their manager will handle the complaint and will get back to me, still haven't received an email or phone call about my refund request... Further they wanted me to come back and clean my teeth for an extra £45, they could have done this under Band 2 as part of treatment for the same tooth; while they also asked £350 for a crown for a further appointment. Under NHS band 3 I should have had the root canal done, teeth cleaned and bridge + crown, it would have cost £285 in total for everything, one treatment. Instead, they took the liberty to mislead and overcharge me; the total would have been about £550. I explained when I called about the issue that I have low income, I am self employed and I have to pay tax this month, and it's really bad taste to take advantage of unsuspecting customers at Christmas, and while everyone is having a financial crisis. I trusted them and I made a big naive mistake, I also want to add, as it came back to me; last time I saw them some time ago; they said to me: "I get peanuts on NHS, I have to be a 'Man'... New course for every tooth". Be warned people, if you go there, make sure you ask clearly what they are going to do and how much they are going to charge for it, ask for a dental plan, and be careful what you sign - in my case I did not sign or agree to anything, they just went ahead and added on top of the band 2 NHS treatment. I was presented with the bills after treatment and I had no choice but to pay in full. I will not be going back there, nor recommending this dental practice to anyone. Also, while they were drilling my tooth, they stopped 3 times to take personal family phone and video calls, very unprofessional. Yours truly, Louis
Visited December 2022
Review titled Mr Dineen & Associates
Replied on 05 January 2023
Dear Mr Bumbalo, We have been unable to respond to your issues as you have provided us with erroneous information regarding your telephone number and general contact details. We also have not responded to any complaint that you feel you may have lodged as we have not received any formal notification in writing to indicate that such a complaint was ongoing. We would be grateful if you could contact the surgery at your earliest convenience in order to resolve this ongoing situation. Thank you.