Langmans @ Wellesbourne - Ratings and reviews
Reviews
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Review titled Rudeness
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2023
I recently took my son along for a filling. I also took my daughter as she didn't want to stay at home alone, (she's 12). The dentist didn't like this and told her to stay in the waiting room which my daughter got upset about so we all went to the dental room. When she saw we all going in she threw her arms up in the air and said 'whatever'. She also said 'don't bring her next time' which I thought was extremely rude. Once in the room she continued in the same way. When I praised my son for being brave she said 'there's nothing to be brave about' to which I replied some people are scared if they've had a bad experience her reply: 'we don't talk about bad experiences'. I found her attitude unprofessional, arrogant and patronising. I won't be returning her behaviour was disgusting. No bedside manner whatsoever.
Visited November 2023
Review titled Langmans @ Wellesbourne
Replied on 05 December 2023
Dear Patient. Thankyou for bringing this to our attention. We're sorry to hear you've had a negative experience. I understand our receptionist has responded to your further e-mail and we will keep in touch regarding our internal investigation. We will look into this fully. Please don't hesitate to contact us if you need to in the meantime. Kind regards Langmans Dental
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Review titled Uncaring Practice, no kindness
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
I contacted this practice having not had a check up for a long time. I had previously attended all my appointments on time, paid when requested and was never late. I was told as I had not been in recently I was off the books and they flatly refused to help me, telling me to try elsewhere. They have no idea of the reasons why I could not attend, and were not prepared to give an appointment. No empathy, kindness or manners. Very dismissive manner and cold attitude. I thought this was a kind practice. I was clearly wrong.
Visited July 2023
Review titled Langmans @ Wellesbourne
Replied on 25 July 2023
Dear Patient. We are sorry to hear that you have reported a negative experience at our practice. We have had a very difficult time recently, losing Dentists and struggling to replace them, therefore capacity has been extremely limited and the team have done their absolute utmost to accommodate patients where they can. We are unable to investigate your individual situation as the review has been anonymised. If you wish for us to look into this further please e-mail enquiries@langmansdental.co.uk with your details and indicate that you posted this review and we will investigate the matter. Kind regards. Langmans Dental
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Review titled So professional
Rated 5 stars out of 5
by J D Bell - Posted on 20 May 2022
I have used this practice for 25 years and always find them to be the ultimate in professionalism. Everyone is so helpful and friendly and always make you feel very comfortable. As a child I had a real dread of the dentist. This practice has made it almost a pleasure to go.
Visited May 2022
Review titled Langmans @ Wellesbourne
Replied on 20 May 2022
Thankyou for your kind words. We are thrilled to hear that your experiences at the practice are so positive. Thankyou for sharing your feedback..........it is much appreciated and I have shared it with the team. Best wishes. Sam (Compliance & HR Manager)