Hordale Dental Surgery - Ratings and reviews
Reviews
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Review titled Lovely Staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I have recently joined the practice in Milnthorpe and I must say that the staff members working are all extremely welcoming and helpful. The dentist I saw was very kind and explained everything to me and made sure I understood. As a whole I had a great experience in the practice, I am a very nervous patient but they calmed me entirely.
Visited November 2023
Review titled Hordale Dental Surgery
Replied on 22 November 2023
Dear Patient Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Absolutely appalling trestment of NHS Patients.
Rated 1 star out of 5
by Iain G - Posted on 20 October 2023
Absolutely appalling behaviour by this dental practice basically "dumping" all of its NHS Patients without even notifying them of its intention to do so! I have been an NHS patient of this practice since around 2005 along with my partner. We have attended for annual checkups and have always paid for our treatments/never missed appointments. In May 2022 Hordale Dental practice unexplicably cancelled my annual check up. No reason was given, nor did I hear anything further until I called in earlier this year and asked why the appointment had been cancelled. I was told that the practice was unable to offer check ups any more and that they were going from NHS to private patients only by the end of July and that I "would be getting a letter to that effect". I have since heard nothing further from Hordale and am absolutely disgusted with the way I have been treated. I cannot afford to pay outrageous private dental fees and you can be assured I will not be returning to Hordale Dental Practice at any time going forward due to your disgusting and disgraceful manner of just quietly dumping your NHS Patients. I do wholeheartedly hope that the practice folds and that all who work there lose their jobs: it is nothing less than you all deserve. Yours Iain Gallagher.
Visited October 2023
Provided by Working Feedback
Review titled Hordale Dental Surgery
Replied on 02 November 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Worst dentist in Cumbria
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Terrible children had there appointment cancelled in august for December 22 rescheduled for July called to double check and was told everything was still going ahead only to get a letter cancelling it , phoned up to reschedule again to be told that there was none as it was going private now have 3 children with no dentist.
Visited June 2023
Review titled Hordale Dental Surgery
Replied on 14 June 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, {my}dentist Patient Support Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
I am always a nervous wreck when coming into the dentist but the staff at this practice made me feel totally at ease. Everyone was extremely helpful and answered all my queries. I have seen multiple dentists at this practice and they have all been great with me. Would 100% recommend attending this practice.
Visited May 2023
Review titled Hordale Dental Surgery
Replied on 05 July 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Repeat cancellations
Rated 1 star out of 5
by judge - Posted on 14 April 2023
This dentist has a habit of cancelling your appointment. You receive a letter from them informing you that your appointment has been cancelled and they say they will contact you to rearrange it. They never ever do. This gives the impression they have little time for their existing NHS customers.
Visited January 2023
Review titled Hordale Dental Surgery
Replied on 19 April 2023
Dear Judge, Thank you for your feedback, it is very much appreciated as we always endeavor to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Staff are rude & unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
After being hung up on twice, I was talked over by the receptionist, not allowing me to ask questions on when I can next get an appointment. They’re not taking any appointments at the moment due to only having a part time dentist. Every time I’ve visited in the past, I’ve been seen by a different dentist because they don’t seem to be able to keep them in the practice. I wasn’t able to be seen whilst pregnant, and my nearly 18month old hasn’t been able to see a dentist yet.
Visited December 2022
Review titled Hordale Dental Surgery
Replied on 19 April 2023
Dear patient, As you may be aware, we do have several Dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult, and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult. However, whilst we are recruiting, if you experience a dental emergency, e.g. swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed. I understand that this news will be disappointing. Kind regards Julie Wood – {my}dentist patient services Team Leader
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Review titled Awful
Rated 1 star out of 5
by Louise powell - Posted on 02 February 2023
After having appointments cancelled several times before Covid I went in to check we were still registered to be told they had struck myself, husband and daughter off their books. I have attended this practice since being a child and now nearly 43 years old. We are now left without a dentist!!!
Visited October 2022
Review titled Hordale Dental Surgery
Replied on 19 April 2023
Dear Louise Powell, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - {my}dentist Patient Services Team Leader