Havelock Dental Practice - Ratings and reviews
Reviews
-
Review titled Friendly Efficient Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
Had a problem and was able to be seen at short notice, staff explained there may be a wait but I was seen on the same day and my problem resolved quickly.
Visited June 2023
Review titled Havelock Dental Practice
Replied on 09 August 2023
Dear patient, thank you so much for your feedback. I am pleased we managed to see you the same day with your problem and that it was resolved for you. I will pass this feedback to the rest of our team. Kind regards, Kim Hancock, Practice Manager.
-
Review titled Excellent Dentist. Rude Receptionist.
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2023
The Dentist was professional, knowledgeable and courteous. The same, however, cannot be said of the Receptionist. She was very abrupt and dismissive, not taking time to explain matters. Initially ignored for several minutes on arrival. Spoken to like one would speak to a child, not in my view at all professional. It is a grat shame as this is letting down the practice.
Visited March 2023
Review titled Havelock Dental Practice
Replied on 08 March 2023
Dear patient, thank you for taking the time to leave response from your visit to our practice. We welcome all reviews, good or bad, so that we can either celebrate them or learn from them. I am sorry that your recent visit was marred by the way that you were dealt with by our receptionist. This is not the experience that we want for our patients. I will discuss this with our members of staff, in the hope that this will not happen again in future. If you wish to speak to me further please contact myself, Kim Hancock, Practice Manager, havelockdentalpractice@googlemail.com thank you.